CARPET CLEANING SUPERVISOR

Ciocca Cleaning & Restoration; Fort Wayne (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Ciocca Cleaning & Restoration is seeking a Floor Care Supervisor in Fort Wayne, IN. This full-time role oversees floor services for residential and commercial clients and leads a team of technicians with a focus on quality service and safety.

The position requires strong leadership, exceptional communication, and the ability to manage multiple tasks, with a willingness to learn floor cleaning techniques and maintain equipment and supplies.

Qualifications

• Leadership experience in a supervisory role.
• Strong communication and customer service skills.
• Ability to follow oral and written instructions.
• Ability to prioritize multiple tasks and manage time.
• Good judgment and decision-making abilities.
• Ability to work with a team and also independently.
• Basic knowledge of floor cleaning products or willingness to learn.

Responsibilities

• Strip and wax floors, buffing, carpet cleaning, and related floor care tasks.
• Respond to night and weekend emergency service calls as needed.
• Prioritize daily assignments and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow-up on customer inquiries and questions.
• Analyze problems and make recommendations to resolve them.
• Manage and train all floor technicians.
• Ensure paperwork is completed in a timely manner and reviewed with customers.
• Monitor supplies and submit supply orders as needed.
• Maintain floor equipment in a clean, safe, and operable condition.
• Proper labeling, dilution, and use of all chemicals.

Skills

Leadership skills

Communication skills

Client/customer service

Follow instructions

Prioritize tasks

Judgment/decision making

Teamwork

Independent work

Willing to learn

Job description

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers. FLOOR CARE SUPERVISOR - FULL TIME
$20.00 - $25.00 PER HOUR (Based on experience)
40 - 50 Hours per week

JOB SUMMARY: Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.

ESSENTIAL FUNCTIONS OF FLOOR CARE SUPERVISOR:: Daily job responsibilities/functions to include, but not limited to:

• Floor care responsibilities will include: Stripping and Waxing, buffing, carpet cleaning, etc.
• Respond to night and weekend emergency service call as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow-up on customer inquiries and questions.
• Analyze problems and makes recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is being completed in a timely manner.
• Review paperwork with customer at the end of each job.
• Monitoring supplies and submit supply orders as needed.
• Maintaining floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

KNOWLEDGE, SKILLS AND ABILITIES OF FLOOR CARE SUPERVISOR::

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to exercise good judgment and decision making
• Ability to work effectively with a team
• Ability to work independently as needed
• Basic knowledge of floor cleaning products or willing to learn
• Leadership skills

QUALIFICATIONS OF FLOOR CARE SUPERVISOR:

• Valid Drivers License
• Acceptable driving record to meet standard auto insurance requirements
• Prior floor care experience preferred
• Supervisory experience required
• Acceptable Criminal Background Check
• Acceptable Drug Screen

PHYSICAL DEMANDS OF FLOOR CARE SUPERVISOR::

The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.

Quality Work, Responsive Service, and a Commitment to People.

This is a management position
This is a full time position