CARNIVAL - SHORE EXCURSION ASSOCIATE

Ismira; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

ISMIRA Agency actively recruits for a Shore Excursion Associate role with Carnival Cruise Line. You will assist the Shore Excursion Manager to maximise net revenues while ensuring the highest level of guest service and product quality in a safe onboard environment.

The position requires hospitality experience, excellent English, and sales aptitude, with multilingual skills preferred. Ability to swim and strong computer skills are advantageous.

Qualifications

• Hospitality experience required (min 2 years).
• Strong English communication skills (verbal and written).
• Additional languages preferred (Spanish/Italian/French/German/Japanese/Mandarin).

Responsibilities

• Partake in, and monitor the Shore Excursion Program.
• Assist with the dispatch of all Shore Excursions; pier & lounge dispatch.
• Achieve sales targets.
• Promote Carnival MasterCard applications.
• Maintain professional working relationships with Tour Operators.
• Liaise with Product Team to maximize revenue.

Skills

Hospitality experience

Sales experience

Excellent English

Customer service skills

Ability to swim

Tools

Microsoft Office

Job description

ISMIRA Agency actively recruiting for position Shore Excursion Associate for Carnival Cruise Line!

The Carnival Adventures is an integral part of a guest cruise vacation. Assisting guests with the experiences at the ports of call. The role of Shore Excursion Associate is to assist the Shore Excursion Manager in maximizing net revenues for the department, whilst maintaining the highest level of guest service and product quality in a safe environment,

Conditions:

• free food and accommodation on board
• First joining ticket is provided by company
• medical insurance provided during the work contract
• contract 6-8 months, followed by 2 months vacation
• Activities for crew
• Opportunity to save money and travel while working
• Meet new friends from all over the world
• No safety certificates needed
• Great chance to show yourself and build a career

Duties and responsibilities:

• Partake in, and monitor the Shore Excursion Program
• Assist with the dispatch of all Shore Excursions; pier & lounge dispatch
• Achieve sales targets
• Achieve guest satisfaction targets (TGEM)
• Handle guest enquiries and complaints
• Promote and process Carnival MasterCard applications
• Maintain professional working relationships with Tour Operators
• Liaise with Product Team to maximize revenue

Requirements:

• Experience of hospitality industry (2 years min): either hotels, tour companies or cruise lines.
• Excellent command of the English language, both verbal and written.
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Experience and competence in sales.
• Understanding of marketing and promotion methods.
• High level of computer skills including Microsoft packages.
• A good understanding of safety and environmental ideals.
• Understanding of revenue responsibility.
• Driver's License preferred.
• Ability to swim and partake in adventure activities
• Excellent verbal and written communication skills (guest, team, other departments, management, partners)
• Approachable and a good listener
• Ability to work under pressure
• Strong planning and execution skills: able to prioritize, organize and take a structured approach
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Age: min. 21 years old
• Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.

NOTE: Nationalities that we can process:

Last updated: October 9, 2024