CARNIVAL - SHORE EXCURSION ASSOCIATE

Ismira Recruitment & Crewing Agency; Town of Poland (NY); Hybrid; USD 20,000 - 27,000; Full time

Benefits offered by this job

Free food on board

Free accommodation

Medical insurance

Activities for crew

Travel opportunities

Job summary

A prominent recruitment agency is seeking a Shore Excursion Associate for a cruise line. This role involves assisting with excursions and maximizing guest satisfaction while achieving sales targets. The ideal candidate has at least 2 years of hospitality experience, excellent communication skills, and the ability to work under pressure. This position offers free food and accommodation, a contract of 6-8 months, and opportunities to travel and save money.

Qualifications

• Minimum 2 years experience in hospitality, hotels, tour companies, or cruise lines.
• Excellent knowledge of English, both verbal and written.
• Fluency in additional languages preferred.
• Strong understanding of marketing and promotion.
• Driver's License preferred.
• Ability to swim and partake in adventure activities.
• Covid-19 vaccination readiness is required.

Responsibilities

• Monitor and partake in the Shore Excursion Program.
• Assist with dispatch of Shore Excursions.
• Achieve sales and guest satisfaction targets.
• Handle guest inquiries and complaints.
• Maintain relationships with Tour Operators.
• Promote and process Carnival MasterCard applications.
• Maintain professional working relationships with Tour Operators.
• Liaise with Product Team to maximize revenue.

Skills

Experience in hospitality industry

Excellent command of English

Sales competence

Computer skills including Microsoft packages

Communication skills

Ability to work under pressure

Under pressure

Tools

MS Office

Job description

ISMIRA Agency actively recruiting for position Shore Excursion Associate for Carnival Cruise Line!

The Carnival Adventures is an integral part of a guest cruise vacation. Assisting guests with the experiences at the ports of call. The role of Shore Excursion Associate is to assist the Shore Excursion Manager in maximizing net revenues for the department, whilst maintaining the highest level of guest service and product quality in a safe environment,

Conditions:

• free food and accommodation on board
• First joining ticket is provided by company
• medical insurance provided during the work contract
• contract 6-8 months, followed by 2 months vacation
• Activities for crew
• Opportunity to save money and travel while working
• Meet new friends from all over the world
• No safety certificates needed
• Great chance to show yourself and build a career

Duties and responsibilities:

• Partake in, and monitor the Shore Excursion Program
• Assist with the dispatch of all Shore Excursions; pier & lounge dispatch
• Achieve sales targets
• Achieve guest satisfaction targets (TGEM)
• Handle guest enquiries and complaints
• Promote and process Carnival MasterCard applications
• Maintain professional working relationships with Tour Operators
• Liaise with Product Team to maximize revenue

Requirements:

• Experience of hospitality industry (2 years min): either hotels, tour companies or cruise lines.
• Excellent command of the English language, both verbal and written.
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Experience and competence in sales.
• Understanding of marketing and promotion methods.
• High level of computer skills including Microsoft packages.
• A good understanding of safety and environmental ideals.
• Understanding of revenue responsibility.
• Driver's License preferred.
• Ability to swim and partake in adventure activities
• Excellent verbal and written communication skills (guest, team, other departments, management, partners)
• Approachable and a good listener
• Ability to work under pressure
• Strong planning and execution skills: able to prioritize, organize and take a structured approach
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Age: min. 21 years old⠀
• Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾

Last updated: October 9, 2024

You can submit your Resume here pushing APPLY TO POSITION button

If you are not sure what position to apply for, you may instead submit general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions