CARNIVAL - GUEST SERVICES COORDINATOR

Ismira; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free food on board

Accommodation on board

Medical insurance during contract

First joining ticket provided

Job summary

ISMIRA Agency is actively recruiting for a Guest Services Coordinator onboard Carnival Cruise Line. You will deliver high-level customer service via phone and as lobby host, and provide administrative support to the GSM and Hotel Director.

The role involves meetings with top management, SAIL sessions, CRM documentation, and coordinating guest relations across ship operations. A dynamic, professional demeanor is essential.

Qualifications

• Minimum 1 year experience in Customer Service, preferably hospitality.
• Excellent administration and computer skills.
• Fluency in English with excellent telephone manners.

Responsibilities

• Coordinate and attend meetings with Hotel Director and prepare meeting minutes.
• Coordinate and attend SAIL sessions of the Hotel Director and GSM.
• Provide SAIL support to Hotel management and maintain forms and evaluations.
• Assist Guest Services operation with administrative duties and cover phone and Lobby Host duties.
• Document guest issues in CRM and provide timely updates to guests.

Skills

Customer service

Hospitality

Communication

English fluency

Job description

ISMIRA Agency actively recruiting for position Guest Services Coordinator for Carnival Cruise Line!

The Guest Services Coordinator is responsible for providing a high level of customer service while answering guest queries by phone or as a lobby host and to provide administrative support to the Guest Services Manager (GSM) and Hotel Director.

Conditions:

• free food and accommodation on board
• First joining ticket is provided by company
• medical insurance provided during the work contract
• contract 6-8 months, followed by 2 months vacation
• Activities for crew
• Opportunity to save money and travel while working
• Meet new friends from all over the world
• No safety certificates needed
• Great chance to show yourself and build a career

Duties and responsibilities:

• Coordinate and attend meetings with Hotel Director and prepare meeting minutes
• Coordinate and attend the SAIL sessions of the HD and GSM
• Provide SAIL support to the Hotel management
• Prepare and maintain HESS-MS forms, and Department Head evaluation forms and files for HD
• Assist the Guest Services operation with administrative side duties and work scheduled hours covering phone duty and assist as Lobby Host
• Have basic knowledge of the Customer Relations Management Systems to be able to document any guest issues and be able to provide the Guests with updates
• Maintain and upkeep the S&S Kiosks
• Coordinate the orders and requisitions for the Guest Service office supplies
• Handle administrative duties:
• Keep track of TGEM rankings, ratings and comments for HD and GSM
• Keep the ship’s phone list updated
• Prepare all VIP letters, invitations, and any other letters requested by the HD and GSM
• etc.

Requirements:

• Minimum 1 years experience in Customer Service preferably within the Hospitality industry.
• Excellent administration and computer skills
• Fluency in English and excellent telephone manner.
• Always conduct oneself in a professional and courteous manner and lead the team by example
• Display a friendly, engaging and positive attitude towards Guests and Team Members, and always demonstrate commitment to the Carnival Values
• Use a positive and clear speaking voice and ensure proper telephone etiquette
• Good level of English language
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Age: min. 21 years old
• Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals.
• Attention to detail, excellent organizational and interpersonal skills.
• Strong analytical and communication skills.
• Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.

NOTE: Nationalities that we can process: LT LV EE PL MD KZ AM GE AZ TJ UA RU BY

Last updated: March 22, 2024