MARGARITAVILLE - ASSISTANT SHOREX MANAGER

Ismira Recruitment & Crewing Agency; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free joining tickets

Free accommodation

Free food and Wi‑Fi

Excellent tips

Career progression opportunities

Crew recognition programs

Job summary

A cruise line recruitment agency is seeking an Assistant Shorex Manager for Margaritaville at Sea. The candidate will assist in managing the onboard Shore Excursion Department, ensuring operational excellence and guest satisfaction. Responsibilities include selling excursions, managing tour bookings, and overseeing the guest experience. Candidates must be at least 21 years old, possess relevant ship experience, and communicate well in English. The position offers industry-leading salaries, free accommodation, and a focus on career progression.

Qualifications

• Minimum 21 years old and relevant ship experience preferred.
• Good level of English language skill.
• Ability to communicate tactfully and resolve issues.

Responsibilities

• Promote and sell shore excursions and related products.
• Provide accurate tour information to guests.
• Manage excursion dispatch and operations.

Skills

Communication skills

Customer service

Problem-solving

Job description

We are hiring a Assistant Shorex Manager position for cruise company Margaritaville at Sea!

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here.

As Assistant Shorex Manager, you will Manager assist the Shore Excursion Manager in overseeing and coordinating the daily operations of the onboard Shore Excursion Department. This role supports company goals by ensuring operational excellence, guest satisfaction, revenue generation, and team performance. The Assistant Manager works closely with team members to sell and manage tour bookings, maintain high service standards, ensure safety compliance, and handle administrative responsibilities. This position also plays a vital role in training, supervising, and stepping in for the Shore Excursion Manager when required.

🚢 Benefits to work on board Margaritaville at Sea:

• Cruise Line founded by former crew member
• Embrace the Margaritaville lifestyle and deliver the FUN
• Free joining tickets, accommodation, food and Wi‑Fi for crew
• Industry leading Salaries and Benefits + excellent tips
• Focused on Crew Career Progression
• Great Crew Recognition Programs and friendly atmosphere
• Make Memories combining Work and Travel

⚓ RESPONSIBILITIES:

• Actively promote and sell all shore excursions, classes, and retail products to maximize revenue.
• Provide accurate and detailed information to guests regarding tour offerings.
• Upsell and upgrade excursions to increase per‑person spend.
• Monitor tour availability and participation minimums; offer alternative options when needed, manage waitlists, and update systems accordingly.
• Assist guests with special requests and resolve complaints professionally and efficiently.
• Manage excursion dispatch operations and coordinate with local tour operators.
• Oversee guest disembarkation and tendering procedures.
• Maintain regular communication with tour operators regarding guest counts, transportation, and service requirements.
• Join excursions to ensure quality or serve as escort or translator as required.
• Operate and maintain the Fidelio/Cruise Manager system for tour tracking, bookings, and reporting.
• Prepare and submit reports to tour operators and internal departments.
• Ensure safety, cleanliness, and operational readiness of the excursion desk and related areas.
• Perform all administrative duties including ticket control, supply inventory, and documentation.
• etc.

⚓ REQUIREMENTS:

• Minimum 21 years old
• Relevant ship experience is preferred
• Good level of English language
• Ship experience is preferred
• Ability to communicate tactfully and effectively with guests, department heads and crewmembers to foresee and resolve problems and negotiate resolutions.

NOTE: Nationalities that we can process: 🇪🇺 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲