MARGARITAVILLE - SHOREX ASSOCIATE

Ismira Recruitment & Crewing Agency; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free joining tickets

Accommodation and food provided

Industry leading salaries

Career progression opportunities

Crew recognition programs

Job summary

A cruise-line recruitment agency is seeking a Shorex Associate to support the Shore Excursion Manager at Margaritaville at Sea. This role involves promoting and selling excursions, providing guest assistance, and ensuring high satisfaction levels. Candidates should be enthusiastic team players, at least 21 years old, and have relevant ship experience. The position offers excellent benefits including free accommodation and meals, alongside industry-leading salaries. Join us to combine work and travel while creating memorable guest experiences.

Qualifications

• Minimum 21 years old.
• Relevant ship experience preferred.
• Good level of English language.
• Ability to communicate effectively.

Responsibilities

• Promote and sell all available shore excursions.
• Provide accurate information to guests regarding tours.
• Upsell tours during guest interactions.
• Ensure high levels of guest satisfaction.
• Handle guest complaints professionally.
• Communicate with local tour operators regarding logistics.
• Assign escorts for excursions when needed.

Skills

Guest-focused service

Sales-driven

Organized

Team player

Effective communication

Job description

We are hiring a Shorex Associate

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here.

As a Shorex Associate, you will support the Shore Excursion Manager in delivering exceptional guest service and efficient sales operations related to all tours and experiences offered on and off the ship. This role involves assisting guests with booking excursions, providing detailed information, handling issues or complaints, promoting onboard activities and premium experiences, and consistently working toward revenue targets while maintaining professional standards. The ideal candidate is enthusiastic, organized, guest-focused, sales-driven, and a strong team player.

🚢 Benefits to work on board Margaritaville at Sea

• Cruise Line founded by former crew member
• Embrace the Margaritaville lifestyle and deliver the FUN
• Free joining tickets, accommodation, food and Wi‑Fi for crew
• Industry leading Salaries and Benefits + excellent tips
• Focused on Crew Career Progression
• Great Crew Recognition Programs and friendly atmosphere
• Make Memories combining Work and Travel

⚓ Responsibilities

• Promote and sell all available shore excursions to maximize revenue.
• Provide accurate and detailed information to guests regarding tour offerings.
• Proactively upsell and upgrade tours during guest interactions.
• Ensure consistently high levels of guest satisfaction through exceptional service and support.
• Handle and resolve guest complaints and refund requests professionally.
• Dispatch excursions shoreside in conjunction with local tour operators.
• Maintain clear communication with tour operators regarding guest counts and service requirements.
• Assign escorts and guides for excursions, and serve as a translator or representative when needed.

⚓ Requirements

• Minimum 21 years old
• Relevant ship experience preferred
• Good level of English language
• Ability to communicate tactfully and effectively with guests, department heads and crewmembers to foresee and resolve problems and negotiate resolutions.
• Ship experience is preferred

NOTE: Nationalities that we can process: 🇪🇺 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲