COSTA - ASSISTANT TOUR MANAGER

ISMIRA RECRUITMENT AGENCY; United States; Remote; USD 27.900 - 39.060; Vollzeit

Benefits dieser Stelle

Free food and accommodation

First joining ticket provided

Medical insurance during contract

Opportunities for travel

Team activities on board

Zusammenfassung

A global recruitment agency is seeking an Assistant Tour Manager for Costa Cruises to oversee shore excursion operations. Responsibilities include boosting sales, managing guest interactions, and supporting the Tour Manager. Ideal candidates should be at least 19 years old, have onboard experience, and be fluent in English, Italian, and a third language. This position offers free food and accommodation on board, along with a contract of 6-8 months followed by 2 months vacation.

Qualifikationen

• Minimum 19 years old.
• Previous onboard experience in the same role is mandatory.
• Experience in staff management and supervision.

Aufgaben

• Oversee and boost sales for shore excursions.
• Manage guest queues and inquiries.
• Join guests on tours, assisting with translations.
• Supervise transfers, embarkation, and disembarkation.

Kenntnisse

Sales experience

Tour management

Fluent in English

Fluent in Italian

Fluent in a third language (French, German, Spanish, Portuguese, Chinese)

Ausbildung

Secondary school Diploma or degree in tourism or languages

Jobbeschreibung

ISMIRA Agency – ASSISTANT TOUR MANAGER for COSTA CRUISES

The Assistant Tour Manager plays a key role in overseeing shore excursion operations. He/She will work closely with the Tour Manager to ensure top‑notch excursion quality and guest satisfaction, all while adhering to company standards.

Conditions

• Free food and accommodation on board
• First joining ticket is provided by company
• Medical insurance provided during the work contract
• Contract 6‑8 months, followed by 2 months vacation
• Activities for crew
• Opportunity to save money and travel while working
• Meet new friends from all over the world
• Great chance to show yourself and build a career

Responsibilities

• Oversee and boost sales, proposing innovative ideas to enhance revenue in line with company targets.
• Keep shore excursion selections updated and be well‑versed in the products to ensure guest satisfaction and meet revenue goals.
• Manage guest queues, addressing any requests or inquiries promptly.
• Join guests on tours, promoting upcoming ports and excursions, and assist with translations as needed.
• Handle accounts, complete reports, and organize tour tickets to support the Tour Manager.
• Assist the Tour Manager in overseeing personnel duties, ensuring team members understand their tasks and targets, and providing training and suggestions per company procedures.
• Oversee setting up all sales channels, including ITV, new totems, and interactive kiosks, ensuring they operate smoothly and efficiently.
• Assist the Tour Manager in handling complaints, aiming to deliver quick and effective solutions that enhance guest satisfaction.
• Supervise transfers, embarkation, and disembarkation processes, ensuring they are conducted safely and efficiently to assist guests.

Requirements

• Minimum 19 years old
• You hold a Secondary school Diploma or, preferable, a degree in tourism or languages
• You have a proven track record in Sales or Tour Operator roles
• You have previous onboard experience in the same role (mandatory)
• You bring experience in staff management and supervision
• You master English and Italian and speak fluently a third language among French, German, Spanish, Portuguese, Chinese
• Tattoos are allowed (except offensive and facial)

Nationalities we process: 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇷🇺

Last updated: January 6, 2025

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions