Caribbean Pool & Beach Experience Director

Pyramid Global Hospitality; Puerto Rico; On-site; USD 130,000 - 180,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Director of Pool and Beach Experience for Hyatt Regency Grand Reserve Puerto Rico. You will oversee all poolside and beach operations, ensuring premier guest service and safety while driving revenue through cabana rentals, F&B, and activities.

Join a premier resort with extensive meeting spaces and guest amenities, collaborating with culinary, events, Spa, and Guest Services to deliver a vibrant and authentic Caribbean resort experience.

Qualifications

• Must possess strong leadership and team-management capabilities.
• Proven track record in high-end property operations and guest service excellence.

Responsibilities

• Direct all pool, beach, cabana, daybed, recreation, and guest‑facing outdoor operations to deliver an exceptional resort experience.
• Ensure the highest standards of guest service, cleanliness, safety, maintenance, and presentation across all pool and beach facilities.
• Drive revenue growth through premium guest experiences, cabana and daybed rentals, food and beverage offerings, activities, retail operations, and special events.
• Lead resort programming, including family activities, Kids Club experiences, wellness offerings, cultural events, entertainment, and seasonal activations.
• Partner with Food & Beverage, Marketing, Events, Spa, Guest Services, and other departments to create seamless guest experiences.

Skills

Strategic Leadership

Guest Experience

Operations Management

Budgeting

Job description

Pyramid Global Hospitality is seeking a Director of Pool and Beach Experience for Hyatt Regency Grand Reserve Puerto Rico. You will oversee all poolside and beach operations, ensuring premier guest service and safety while driving revenue through cabana rentals, F&B, and activities.

Join a premier resort with extensive meeting spaces and guest amenities, collaborating with culinary, events, Spa, and Guest Services to deliver a vibrant and authentic Caribbean resort experience.