Pool & Beach Attendant

Hyatt Regency Grand Reserve Puerto Rico; Puerto Rico; On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, is seeking a Pool & Beach Attendant. You will engage with guests, ensure a clean and safe pool/beach environment, and support towels, setup, and guest services.

A friendly, energetic personality and the ability to lift 25 lbs are essential. Join a team focused on hospitality excellence, teamwork, and memorable guest experiences in a beautiful resort setting in Puerto Rico.

Qualifications

• High School diploma or equivalent.
• Experience in a guest service role.
• Energetic and engaging personality.
• Ability to stand for extended periods, communicate effectively, and lift 25 lbs.

Responsibilities

• Engage with guests to ensure their stay is enjoyable and memorable.
• Maintain cleanliness and appearance of pool and beach areas.
• Ensure towels are clean and readily available; assist guests with setup for the day.
• Check in arriving guests and identify hotel/resort guests for seating and access.
• Clean all areas per SOPs; set up and break down pool area as needed.
• Remove soiled linen and trash from service areas and transport to proper locations.
• Respond to guest needs in a friendly, helpful manner and report incidents as required.
• Perform other duties as assigned by management.

Skills

Guest service

Engaging personality

Effective communication

Team player

Education

High School diploma

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.What you will have an opportunity to do:The cleanliness and enjoyment of a hotel/resort pool is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that experience a guest has while enjoying the pool environment is one of the most memorable of their stay.We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Pool & Beach Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in ensuring the pool experience is next to none. A great Pool & Beach team can make memories for guests that will last a lifetime!Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.Your Role:Engage with guests to ensure their stay is going wellWork as a team to enhance the guests experienceMaintain an active presence around the pool & beach area, ensuring cleanliness and guest satisfactionEnsure the safety of guests and hotel staff in the pool area by monitoring pool usage and ensuring all guests comply with posted safety rules and guidelines.Work closely with housekeeping to ensure towels are clean and readily availableCheck in arriving guests to the pool area, helping them to identify as hotel/resort guests and to find available area for them to set-up for the dayClean all areas in the prescribed manner while following department standard operating procedures.Set-up and break down the pool area to ensure a successful dayRemove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.Always respond in a friendly, helpful manner to guests and other team members.Immediately report any damage or incidents to the supervisor or the security department.Complete special projects as assigned by management.Perform other duties as assigned.What are we looking for?High School diploma, or equivalent.Experience in a guest service role.Someone with an engaging and energetic personalityAbility to work on feet for an extended periodAbility to communicate effectivelySomeone who can lift, carry and position loads of at least 25lbs.Availability to work varied shifts to include, nights, weekends and holidaysCompensation:$-$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.