CargoWise IT Specialist – Customs & Compliance

Fracht Group; Houston (TX); On-site; USD 65,000 - 100,000; Full time

Job summary

Fracht Group in Houston, TX seeks an IT Application Specialist with deep CargoWise experience to lead and support CW workflows for U.S. customs compliance. You will develop and maintain configurations, train users, and provide end-user support while collaborating with IT and business teams.

You will ensure data integrity, monitor integrations, and stay current with regulatory changes and CW enhancements to improve efficiency and user adoption across the organization.

Qualifications

• Proven experience as CargoWise Application Specialist in freight forwarding or logistics.
• In-depth knowledge of U.S. Customs brokerage processes and regulatory compliance.
• Proficiency in CargoWise configuration including workflows, templates, tariffs, autorating, and event management.
• Ability to translate business needs into system requirements and solutions.
• Project management, organizational, and documentation skills.
• Excellent communication and training skills with the ability to translate technical concepts.
• Strong analytical and problem-solving abilities with attention to detail.
• Familiarity with CargoWise reporting tools (eDocs, Report Scheduler, BI tools).
• Ability to work independently and collaboratively in a fast-paced, global environment.
• Bilingual, Spanish - preferred skill.

Responsibilities

• Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards.
• Support rollout of new features, including user training and post-launch support.
• Analyze project data, assess risks, and recommend process improvements.
• Collaborate with stakeholders to align solutions with operational needs.
• Manage and maintain CargoWise workflows and brokerage module configurations for U.S. customs compliance.
• Create, schedule, and maintain CW reports to support visibility and regulatory tracking.
• Develop and improve training materials for CW users with a focus on brokerage operations.
• Provide end-user support and troubleshooting for CargoWise applications, escalating as needed.

Skills

CargoWise experience

U.S. Customs brokerage knowledge

Project management

Training & support

Communication

Tools

CargoWise configuration

EDI/API integrations

CW reporting tools

Job description

Fracht Group in Houston, TX seeks an IT Application Specialist with deep CargoWise experience to lead and support CW workflows for U.S. customs compliance. You will develop and maintain configurations, train users, and provide end-user support while collaborating with IT and business teams.

You will ensure data integrity, monitor integrations, and stay current with regulatory changes and CW enhancements to improve efficiency and user adoption across the organization.