IT Application Specialist

Fracht Group; Houston (TX); On-site; USD 65,000 - 100,000; Full time

Job summary

Fracht Group in Houston, TX seeks an IT Application Specialist with deep CargoWise experience to lead and support CW workflows for U.S. customs compliance. You will develop and maintain configurations, train users, and provide end-user support while collaborating with IT and business teams.

You will ensure data integrity, monitor integrations, and stay current with regulatory changes and CW enhancements to improve efficiency and user adoption across the organization.

Qualifications

• Proven experience as CargoWise Application Specialist in freight forwarding or logistics.
• In-depth knowledge of U.S. Customs brokerage processes and regulatory compliance.
• Proficiency in CargoWise configuration including workflows, templates, tariffs, autorating, and event management.
• Ability to translate business needs into system requirements and solutions.
• Project management, organizational, and documentation skills.
• Excellent communication and training skills with the ability to translate technical concepts.
• Strong analytical and problem-solving abilities with attention to detail.
• Familiarity with CargoWise reporting tools (eDocs, Report Scheduler, BI tools).
• Ability to work independently and collaboratively in a fast-paced, global environment.
• Bilingual, Spanish - preferred skill.

Responsibilities

• Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards.
• Support rollout of new features, including user training and post-launch support.
• Analyze project data, assess risks, and recommend process improvements.
• Collaborate with stakeholders to align solutions with operational needs.
• Manage and maintain CargoWise workflows and brokerage module configurations for U.S. customs compliance.
• Create, schedule, and maintain CW reports to support visibility and regulatory tracking.
• Develop and improve training materials for CW users with a focus on brokerage operations.
• Provide end-user support and troubleshooting for CargoWise applications, escalating as needed.

Skills

CargoWise experience

U.S. Customs brokerage knowledge

Project management

Training & support

Communication

Tools

CargoWise configuration

EDI/API integrations

CW reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Application Specialist

Full Time Clerical Houston, TX, US

POSITION OVERVIEW

Seeking a detail-oriented professional with proven expertise in U.S. customs brokerage and CargoWise (CW) setup/workflow management to lead and support multiple projects. This role requires strong organizational skills, technical proficiency, and the ability to deliver solutions that enhance compliance, efficiency, and user adoption.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers,andvendors.Abilitytoacceptmistakesand learn from them without apportioning blame.

Flexibility

Learnandkeepuptodatewithnewdevelopments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members,customers,andvendors.Abilitytointerpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problemsandmakingtimelypracticaldecisions.Abilityto work well in groups and/or individually to develop alternative solutions.

Accountability

Justifyresponsibleactionsanddecisionstomanagement. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards.
• Support the rollout of new features, including user training and post-launch support.
• Analyze project data, assess risks, and recommend process improvements.
• Collaborate with stakeholders to align solutions with operational needs.
• Manage and maintain CargoWise workflows and brokerage module configurations for U.S. customs compliance.
• Create, schedule, and maintain CW reports to support visibility and regulatory tracking.
• Develop and improve training materials for CW users with a focus on brokerage operations.
• Develop, update, and deliver training materials, SOPs, and best practices for CargoWise users, with a strong focus on brokerage, forwarding, and customs clearance processes.
• Provide end-user support and troubleshooting for CargoWise applications, escalating as needed.
• Ensure data integrity within CargoWise through regular audits, validations, and correction processes.
• Partner with IT departments to test, validate, and implement system upgrades, patches, and integrations with external systems (ODQ, Track & Trace, etc.).
• Monitor EDI/API integrations with carriers, customs, and third-party systems, ensuring seamless data flow and error resolution.
• Participate in cross-functional projects, supporting global initiatives and ensuring U.S. compliance standards are embedded in system design.
• Stay current on changes in U.S. customs regulations, CargoWise enhancements, and industry best practices, advising leadership on necessary system and process adjustments.
• Serve as a subject matter expert (SME) for CargoWise, providing consulting support to branches and departments on system usage and optimization.

EDUCATIONAND/ORWORKEXPERIENCE REQUIRED

• Proven experience as a CargoWise Application Specialist, Super User, or similar role within freight forwarding or logistics.
• In-depth knowledge of U.S. Customs brokerage processes and regulatory compliance.
• Proficiency in CargoWise configuration, including workflows, document templates, tariffs, autorating, and event management.
• Ability to analyze and translate business needs into system requirements and solutions.
• project management, organizational, and documentation skills.
• Excellent communication and training skills with the ability to translate technical concepts into practical user guidance.
• Strong analytical and problem-solving abilities with attention to detail.
• Familiarity with reporting tools in CargoWise (eDocs, Report Scheduler, BI tools).
• Ability to work independently and collaboratively in a fast-paced, global environment.
• Bilingual, Spanish - preferred skill.

PHYSICAL REQUIREMENTS

• Abilitytoperformtheessentialjobfunctionsconsistently,safely,andsuccessfully inaccordancewiththeADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Abilitytomaintainregular,punctualattendanceinaccordancewiththeADA,FMLAandotherfederal,state, and local standards.
• Must be able to lift and carry up to 80 lbs.

Diversity and Inclusion

We believe in creatingan inclusive environment where everyone feels empowered and supported. Weencourage individuals of all backgrounds, identities, and abilities to apply.We are committed to diversity and are proud to be an equal opportunity employer.