Cargo Services Supervisor – JFK Airport

aiTWorks; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Medical / Dental / Vision

Airline Staff Travel Benefits

Partner Airline Travel Benefits

FSA

PTO

Job summary

aiTWorks in New York, JFK Cargo Building, seeks a Cargo Service Representative to supervise entrustment staff and ensure safe cargo handling with DG inspections and weight confirmations.

You will oversee pallet buildup, final weight reconciliation, and regulatory inspections, while providing frontline customer service and reporting. Prior air cargo or logistics experience is preferred; a valid U.S. work authorization and CBP clearance are required.

Qualifications

• Excellent English communication skills.
• 2+ years of professional experience preferred.
• Flexibility to work rotating shifts, including weekends, holidays, late nights and early mornings.
• Valid U.S. work authorization and CBP clearance.
• Driver's license is required.
• Able to lift up to 15 pounds and travel occasionally.
• Prolonged walking and standing.
• Passing of Dangerous Goods (DG) Test.
• Experience in air cargo or logistics preferred.

Responsibilities

• Supervise entrustment staff to ensure quality assurance up to specified standards.
• Coordinate buildup of pallets with entrustment staff in accordance with cargo regulations.
• Reconfirm final weights of pallets.
• Oversee inspections by related agencies such as Customs and Border Protection.
• Input final weights into database to plan aircraft loading space allotment.
• Provide customer service for inquiries regarding inbound shipments.
• Create reports and maintain inventory as necessary.
• AWB/cargo acceptance, cargo buildup, document verification, and related communications.
• Assist customers and freight forwarders.
• Resolve delayed, damaged or missing cargo issues.
• Follow airline safety, security and cargo regulations.

Skills

English communication

Customer service

Interpersonal skills

Time management

Organizational skills

Attention to detail

Resilience under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

aiTWorks in New York, JFK Cargo Building, seeks a Cargo Service Representative to supervise entrustment staff and ensure safe cargo handling with DG inspections and weight confirmations.

You will oversee pallet buildup, final weight reconciliation, and regulatory inspections, while providing frontline customer service and reporting. Prior air cargo or logistics experience is preferred; a valid U.S. work authorization and CBP clearance are required.