Airport Cargo Services Manager — Customer Experience Leader

American Airlines; New York (NY); On-site; USD 59,263 - 81,283; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines in New York seeks a Cargo Services Supervisor to lead airport personnel and ensure a superior customer service experience. You will supervise mail handling, loading/unloading with ground equipment, and maintain safety and compliance with federal regulations.

The role emphasizes team leadership, relationship-building with customers, and delivering high performance through effective resource management, all while upholding ethical standards and a strong company culture.

Qualifications

• High School diploma or GED equivalency.
• Must be able to obtain USPS clearance and pass background checks.
• Willing to undergo pre-employment drug screening.

Responsibilities

• Supports station management in leading airport personnel to provide superior customer service experience
• Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft
• Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies
• Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
• Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Promotes a professional culture that is both socially responsible and ethical

Skills

Customer service

Team leadership

Decision making

Regulatory compliance

Communication skills

Driver's license

Education

High school diploma or GED

Job description

American Airlines in New York seeks a Cargo Services Supervisor to lead airport personnel and ensure a superior customer service experience. You will supervise mail handling, loading/unloading with ground equipment, and maintain safety and compliance with federal regulations.

The role emphasizes team leadership, relationship-building with customers, and delivering high performance through effective resource management, all while upholding ethical standards and a strong company culture.