Air Cargo Operations Specialist / Cargo Service Representative /JFK

aiTWorks; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

JAL travel benefits

401(k) plan

Paid time off

Job summary

aiTWorks is seeking a Cargo Service Representative at JFK International Airport (Cargo Building) to supervise entrustment staff and ensure safe cargo preparation through DG inspections and weight confirmations. The role emphasizes documentation over physical handling, with duties including AWB processing and regulatory compliance.

The position requires U.S. work authorization, CBP clearance eligibility, and 2+ years of experience.

Qualifications

• Must possess valid U.S. work authorization.
• CBP clearance eligibility required.
• 2+ years of professional experience preferred.

Responsibilities

• Supervise entrustment staff to ensure quality assurance up to specified standards.
• Coordinate buildup of pallets with entrustment staff in accordance with cargo regulations.
• Reconfirm final weights of pallets.
• Oversee inspections by agencies such as Customs and Border Protection.
• Input final weights into database to plan aircraft loading space allotment.
• Provide customer service for inquiries regarding inbound shipments.
• Create reports and maintain inventory as necessary.
• AWB/cargo acceptance and verification of shipment documents; monitor emails and take actions.
• Assist customers and freight forwarders.
• Resolve delayed, damaged or missing cargo issues.
• Follow airline safety, security and cargo regulations.

Skills

English communication

Interpersonal skills

Organizational skills

Time management

Customer service

Microsoft Office

Google Workspace

DG Test

Education

High school diploma or equivalent

Driver license

Tools

Microsoft Office Suite

Google Workspace

Job description

Job Summary:

The Cargo Service Representative is responsible for supervising entrustment staff in preparing cargo for aircraft loading while ensuring safety through Dangerous Goods inspections and weight confirmations.

• Familiarity with handling export and import documentation
• Knowledge of Air Waybills (AWBs)
• Experience communicating with the TSA and handling related procedures

The role mainly focuses on preparing and processing the documentation required before cargo can be loaded, rather than physically transporting the cargo.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Supervise entrustment company staff to ensure quality assurance up to specified standards.
• Coordinate buildup of pallets with entrustment company staff in accordance with cargo regulations.
• Reconfirm final weights of pallets.
• Oversee inspections by any related agencies such as Customs and Border Patrol, etc.
• Input final weights into database to plan aircraft loading space allotment.
• Provide customer service for inquiries regarding inbound shipments.
• Create reports and maintain inventory as necessary.
• AWB acceptance/cargo acceptance/cargo buildup in the warehouse/shipment document verification/monitoring emails and taking actions.
• Assist customers and freight forwarders.
• Resolve delayed, damaged or missing cargo issues.
• Follow airline safety, security and cargo regulations.

Employment Terms:

• Status: Contract Employee (Typically eligible for permanent/regular status or renewal after 1 year based on performance).
• Location: JFK International Airport, New York (Cargo Building)
• Compensation: From $22.00 ~ $29.00/per hour
• Benefits: Comprehensive Health, Dental and Vision Insurance.
• Life Insurance and Accidental Death and Dismemberment (AD&D).
• JAL staff Travel Benefits (JAL flights and Oneworld partner airlines).
• 401(k) Retirement plan, FSA, and Paid time off (PTO).

Requirements:

• Work authorization: Must possess valid U.S. work authorization
• CBP Clearance: Must be eligible to work in the restricted U.S Customs and Border Protection area.
• Passing of USPS background check (for those handling Mail).
• Experience: 2+ years of professional experience is preferred
• Flexibility: Ability to work rotating shifts, including weekends, holidays, late nights and early morning (Standard am shift 06:00-14:00 pm shift 18:00-02:00 40 hours/week)

Required Skills/Abilities:

• Excellent English communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and Google Workspace.
• Passing of Dangerous Goods (DG) Test.

Education and Experience:

• High school diploma or equivalent.
• Driver license : Required