JFK / Cargo Service Representative - Major Japanese Airline

aiTWorks; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Medical / Dental / Vision

Airline Staff Travel Benefits

Partner Airline Travel Benefits

FSA

PTO

Job summary

aiTWorks in New York, JFK Cargo Building, seeks a Cargo Service Representative to supervise entrustment staff and ensure safe cargo handling with DG inspections and weight confirmations.

You will oversee pallet buildup, final weight reconciliation, and regulatory inspections, while providing frontline customer service and reporting. Prior air cargo or logistics experience is preferred; a valid U.S. work authorization and CBP clearance are required.

Qualifications

• Excellent English communication skills.
• 2+ years of professional experience preferred.
• Flexibility to work rotating shifts, including weekends, holidays, late nights and early mornings.
• Valid U.S. work authorization and CBP clearance.
• Driver's license is required.
• Able to lift up to 15 pounds and travel occasionally.
• Prolonged walking and standing.
• Passing of Dangerous Goods (DG) Test.
• Experience in air cargo or logistics preferred.

Responsibilities

• Supervise entrustment staff to ensure quality assurance up to specified standards.
• Coordinate buildup of pallets with entrustment staff in accordance with cargo regulations.
• Reconfirm final weights of pallets.
• Oversee inspections by related agencies such as Customs and Border Protection.
• Input final weights into database to plan aircraft loading space allotment.
• Provide customer service for inquiries regarding inbound shipments.
• Create reports and maintain inventory as necessary.
• AWB/cargo acceptance, cargo buildup, document verification, and related communications.
• Assist customers and freight forwarders.
• Resolve delayed, damaged or missing cargo issues.
• Follow airline safety, security and cargo regulations.

Skills

English communication

Customer service

Interpersonal skills

Time management

Organizational skills

Attention to detail

Resilience under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

A major Japanese airline is seeking a Cargo Service Representative at the Cargo Building of John F. Kennedy International Airport (JFK) in New York.

The Cargo Service Representative is responsible for supervising entrustment staff in preparing cargo for aircraft loading while ensuring safety through Dangerous Goods inspections and weight confirmations

Responsibilities

• Supervise entrustment company staff to ensure quality assurance up to specified standards.
• Coordinate buildup of pallets with entrustment company staff in accordance with cargo regulations.
• Reconfirm final weights of pallets.
• Oversee inspections by any related agencies such as Customs and Border Patrol, etc.
• Input final weights into database to plan aircraft loading space allotment.
• Provide customer service for inquiries regarding inbound shipments.
• Create reports and maintain inventory as necessary.
• AWB acceptance/cargo acceptance/cargo buildup in the warehouse/shipment document verification/monitoring emails and taking actions.
• Assist customers and freight forwarders.
• Resolve delayed, damaged or missing cargo issues.
• Follow airline safety, security and cargo regulations.

Requirements

• Work authorization: Must possess valid U.S. work authorization
• CBP Clearance: Must be eligible to work in the restricted U.S Customs and Border Protection area.
• Passing of USPS background check (for those handling Mail).
• Experience: 2+ years of professional experience is preferred
• Flexibility: Ability to work rotating shifts, including weekends, holidays, late nights and early morning (Standard am shift 06:00-14:00 pm shift 18:00-02:00 40 hours/week)
• Excellent English communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and Google Workspace.
• Passing of Dangerous Goods (DG) Test.
• High school diploma or equivalent.
• Driver license : Required
• Prolonged periods of walking and standing.
• Must be able to lift and carry up to 15 pounds.
• Must be able to travel occasionally.
• Must be able to work in unfavorable temperatures and loud environments

Candidates with experience in air cargo or logistics are preferred.

Japanese language skills are not required.

Employment Status | Full-time / Non-Exempt

Contract Employee (1-year contract)

Eligible for conversion to a permanent position or contract renewal after one year based on performance.

Position | Cargo Service Representative

Language | English

Working Hours | 40hours/week Rotating Shift

AM 6:00 AM～2:00 PM

PM 6:00 PM～2:00 AM

Weekend, holiday, late-night, and early-morning shifts may be required

Salary | $22～$29/hr

Entry-level: $22+

Experienced: $24+

Rate determined based on experience and skills

Benefit | Medical / Dental / Vision

Life Insurance / AD&D

401(k)

FSA

PTO

Airline Staff Travel Benefits

Partner Airline Travel Benefits