Cargo Service Agent: Flexible Schedule & Travel Perks

Horizon Air; Spokane (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Stand-by travel privileges

Medical, dental and vision benefits

401k match

Annual bonus

Paid time off

Job summary

Horizon Air is seeking a Cargo Service Agent to support customers with cargo needs in a warehouse setting. You will answer inquiries, quote rates, book cargo, and assist with security screenings while maintaining safety and efficiency.

Ideal candidates have at least one year of customer service experience, strong communication, and the ability to lift 70 lbs. A valid US driver's license, English proficiency, and a willingness to travel for training are required.

Qualifications

• A minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized cargo system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 70 lbs.
• Must be able to stand for long periods of time.
• Must be able to bend, squat, stoop, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid trainingthat may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist customers with shipping needs (e.g. air cargo transactions, airway bill preparation, rating, acceptance, load planning, filling, tracing, and telephone inquiries) in a warehouse environment.
• Receive and distribute airfreight, equipment, mail and products within the cargo building.
• Use a variety of work aides: computers, carts, dollies, pallets, hand trucks and forklifts.
• Perform other duties as assigned.

Skills

Customer service

Written & verbal communication

Multitasking

English proficiency

Typing 25 WPM

Driver's license

Physical stamina

Flex schedule ability

Education

High school diploma or equivalent

Tools

Cargo system software

Job description

Horizon Air is seeking a Cargo Service Agent to support customers with cargo needs in a warehouse setting. You will answer inquiries, quote rates, book cargo, and assist with security screenings while maintaining safety and efficiency.

Ideal candidates have at least one year of customer service experience, strong communication, and the ability to lift 70 lbs. A valid US driver's license, English proficiency, and a willingness to travel for training are required.