Cargo Operations Leader - Safety, Service & Performance

Delta Air Lines; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) with company contributions

Paid time off including vacation andH

Comprehensive health benefits

Job summary

Delta Air Lines in New York, NY is seeking an Operations Service Manager to lead front-line teams and coordinate station operations, safety, and service quality. You will monitor performance metrics, coach staff, and ensure compliance with safety standards while delivering exceptional customer experiences.

The role requires strong leadership, communication, and the ability to drive change in a fast-paced environment.

Qualifications

• Demonstrates expertise in operations and strong customer service skills.
• Previous leadership experience, including direct reports.
• Working knowledge of Delta policies and procedures and on-call requirements.
• Strong written and verbal communication, including platform/presentation skills.
• Ability to coach and deliver feedback for developmental purposes.
• Must be approachable with interpersonal skills that foster trust and respect.
• Experience managing conflict and resolving problems effectively.
• Strong organizational skills and ability to delegate to direct reports.
• Balance multiple priorities within established time constraints.
• Proficient in MS Office applications.
• Must be performing satisfactorily in current position.
• Embraces diverse people, thinking and styles.
• Prioritizes safety and security of self and others.
• High school diploma or GED and authorization to work in the United States.

Responsibilities

• Lead front-line teams and coordinate operational performance.
• Monitor for at-risk behaviors and provide coaching and corrective action.
• Communicate timely and accurate information and set performance standards.
• Develop strategic and tactical plans to create a safety-conscious environment.
• Manage performance appraisals, observations and coaching discussions.
• Support, guide and motivate staff while leading others through change.

Skills

Operations leadership

Customer service

Communication

Coaching & feedback

MS Office

Organizational skills

Conflict resolution

Multitasking

Education

High school diploma

Tools

Deltamatic

Job description

Delta Air Lines in New York, NY is seeking an Operations Service Manager to lead front-line teams and coordinate station operations, safety, and service quality. You will monitor performance metrics, coach staff, and ensure compliance with safety standards while delivering exceptional customer experiences.

The role requires strong leadership, communication, and the ability to drive change in a fast-paced environment.