Operations Service Manager: Safety, Coaching & Performance

Delta Airlines

Austin (TX)

Remote

USD 27,552 - 41,328

Full time

14 days+

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Job summary

Delta Airlines in Texas is seeking an Operations Service Manager (OSM) to lead and supervise tight-knit teams, ensure on-time takeoffs, and uphold safety and security while delivering outstanding customer service. The OSM partners with Delta and contract teams to optimize performance, monitor safety, conduct coaching, and drive continuous improvement through performance reviews and QA.

Bachelor’s degree required; experience in a similar ops role preferred; adaptable to changing schedules and

Qualifications

Bachelor’s degree required.
Experience in operations or similar supervisory role preferred.
Strong safety and security mindset with ability to coach and develop staff.
Familiarity with Delta systems and terminal procedures is a plus.
Excellent written and verbal communication with leadership capabilities.

Responsibilities

Initiate and supervise operations with emphasis on on-time takeoffs and safety.
Coordinate with Delta and contracted partners to drive network performance.
Screen for safety risks and manage corrective actions; participate in safety meetings.
Provide coaching, training, and performance reviews; drive recognition and incentives.