Cargo Operations Coordinator

Total Quality Logistics; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Health/dental/vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Paid training

Referral bonuses

Great Place to Work award

Job summary

Total Quality Logistics in Cincinnati, OH is seeking a Cargo Operations Coordinator to support our internal Sales teams and carrier base by handling inbound phone and email requests with a focus on issue resolution and customer satisfaction.

You will manage documentation and compliance such as insurance, set-up forms, permits, and more, while documenting tasks in internal systems. Compensation starts at $18.50 per hour with comprehensive benefits and opportunities for advancement.

Qualifications

• A passion for customer service.
• Excellent communication skills.

Responsibilities

• Provide exceptional customer service via phone and email to TQL’s carrier base and internal Sales teams
• Partner with Sales teams to process and approve various requests
• Resolve carrier status issues promptly and professionally
• Coordinate with insurance providers to verify active coverage and required limits
• Accurately document and manage all tasks and interactions in internal systems

Skills

Customer service

Communication skills

Job description

About the role:

As a Cargo Operations Coordinator you will support TQL’s internal Sales Teams and carrier base by managing inbound phone and email requests with a focus on issue resolution and customer satisfaction. Responsibilities include managing documentation and compliance requirements such as insurance, set-up forms, permits, and more.

What’s in it for you:

• Compensation starting at $18.50/hour
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Advancement opportunities with structured career paths and mentoring sessions
• Paid training to set you up for success
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Provide exceptional customer service via phone and email to TQL’s carrier base and internal Sales teams
• Partner with Sales teams to process and approve various requests
• Resolve carrier status issues promptly and professionally
• Coordinate with insurance providers to verify active coverage and required limits
• Accurately document and manage all tasks and interactions in internal systems

What you need:

• A passion for customer service
• The desire to be a part of TQL while contributing to our continued growth
• Hall of fame work ethic with a history of excellent attendance
• Ability to take ownership of responsibilities and see tasks through completion
• Excellent communication skills

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.