Cargo Officer - DFW

Emirates; Dallas (TX); On-site; USD 76,000 - 109,000; Full time

Job summary

Emirates Group is hiring for a Cargo Operations Supervisor in Dallas, TX. You will coordinate cargo activities, ensure safety and quality standards, and manage documentation and communications with internal and external stakeholders.

Join a high‑visibility team supporting a world‑class airline brand, with opportunities to lead improvements and mentor staff while ensuring timely, compliant cargo handling.

Qualifications

• Knowledge of Dangerous Goods regulations and DG certification is required.
• Experience with Advanced Load Control, Weight & Balance procedures and Live Animal Regulations is preferred.
• PC skills including Word, Excel and e-mail are expected.
• Analytical and numeracy skills are essential.
• Fluency in English; overall language proficiency for a global operation.

Responsibilities

• Plan, organize and coordinate cargo operations to ensure efficiency and productivity.
• Monitor service levels and address shortcomings with EK standards and process improvements.
• Resolve delays, mishandling, and transfer cargo issues promptly.
• Prepare cargo documentation and ensure post‑flight activities are completed.
• Investigate inquiries and complaints from customers and restore confidence.
• Update Cargo Systems and generate periodic reports and statistics.
• Motivate and train staff; manage performance and conduct appraisals.
• Supervise cargo operations and deputize for the Cargo Manager when needed.

Skills

DG regulations knowledge

Advanced Load Control

Weight & Balance procedures

Microsoft Word

Microsoft Excel

Email communication

Analytical and numeracy

Fluency in English

Tools

Microsoft Word

Microsoft Excel

E-mail

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. To ensure efficient day to day Cargo Operations within the location by guiding and directing the team and adhering to EKSkyCargo procedures.

• Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously. Where appropriate, make recommendations and implement process improvement with GHA.
• Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo
• Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
• Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
• Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner, restoring customer confidence
• Update and maintain Cargo Systems in order to provide the requisite customer service information and produce and analyse periodic reports and statistics
• Supervisory accountabilities:
• Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. Provide on the job training and manage performance, including corrective action. Undertake performance appraisals and development planning
• Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
• Deputise for the Cargo Manager where no senior manager is on duty and/or act as the Duty Manager e.g. Freighter.

Qualification

• Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate
• Knowledge of Advanced Load Control, Weight & Balance procedures and Live Animal Regulations
• PC based skills including Microsoft Word/ Excel/ E-mail
• Analytical and numeracy skills
• Fluency in English and the language of the country you are working is essential.

Other job related information

Shift pattern

The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Join us and enjoy an attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stay worldwide.

Salary & benefits

$76,020 - 108,600