Senior Cargo Agent - SFO

Emirates; San Francisco (CA); On-site; USD 51,000 - 73,000; Full time

Job summary

Emirates is seeking an experienced Cargo Operations professional to support the global network from our hub and regional teams. You will ensure service quality, oversee cargo handling, and maintain documentation and regulatory compliance.

The role emphasizes accuracy, teamwork, and proactive problem solving, with responsibilities spanning reservations, load control, and coaching of Cargo Agents. A competitive salary and travel benefits are offered within our industry.

Qualifications

• GCSE level education or equivalent required.
• Minimum 3 years in Airline/Cargo ops, including 2 years as Cargo Agent.
• Knowledge of Dangerous Goods regulations; DG certificate preferred.

Responsibilities

• Monitor GHA service to EK standards, including load control and safety.
• Oversee import cargo receipt and resolve related issues.
• Prepare and verify cargo documentation per local regulations and company policies.
• Update flight handling reports and monitor for irregularities.
• Dispatch post-flight information to departments promptly.
• Assist and coach Cargo Agents; provide operational support as directed.

Skills

Airline operations

Cargo handling

DG regulations

Weight & Balance

Microsoft Office

English fluency

Education

GCSE level education or equivalent

Tools

DG certificate

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown; resolving any related issues
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Provide support, guidance and coaching to Cargo Agents
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Qualification

Educated to at least GCSE standard or equivalent

Experience

A minimum of 3 years? experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)

Knowledge/skills

• Knowledge of Dangerous Goods regulations and ideally hold a DG certificate
• Knowledge of Weight & Balance procedures and Live Animal Regulation
• PC based skills including Microsoft Word/ Excel/ E-mail.
• Fluency in English and the language of the country you are working is essential.

Other job related information

Shift pattern

The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Join us and enjoy an attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stay worldwide.

Salary & benefits

$50,820 - 72,600