Cargo Sales Officer - Chicago

Etihad-Airways; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Etihad Cargo is seeking a Cargo Sales Officer in Chicago to drive growth in the pharma cargo segment, building and managing key accounts, and delivering a robust commercial strategy.

You will partner with operations and marketing to secure new business, optimize shipments, and ensure excellent service while hitting revenue targets in a fast-paced, global airline environment.

This role requires strong sales acumen, pharma logistics knowledge, and fluency in English.

Qualifications

• 5–10 years of relevant work experience.
• Minimum 5 years of commercial experience within Cargo.
• Fluent in English (written and spoken).
• Strong knowledge of Salesforce.
• Basic knowledge and experience with GHA/warehouse handling.

Responsibilities

• Develop and execute sales strategies.
• Drive monthly revenue targets and monitor contribution metrics.
• Set targets for customer and product mix to achieve optimum revenue.
• Identify and target potential clients (such as Pharma, Perishables, Aerospace) and markets to grow the cargo division’s revenue.
• Build and maintain strong relationships with key clients and stakeholders.
• Manage and nurture relationships with existing clients to ensure high levels of satisfaction and retention.
• Conduct regular reviews with clients to address needs, resolve issues, and identify opportunities for additional business.
• Lead seasonal contract negotiations and allotments, as well as project cargo requests to optimize overall contribution.
• Monitor market trends and competitor activities to identify opportunities and threats.
• Provide insights and recommendations based on market analysis to adjust sales strategies as needed.
• Work closely with the cargo operations and other internal stakeholders to ensure seamless service delivery (i.e. pharmaceutical shipments).
• Collaborate with the marketing team to develop promotional materials and campaigns (i.e. targeted at pharmaceutical clients).
• Prepare regular sales reports and forecasts, detailing performance, client feedback, and market trends.
• Present findings and strategic recommendations to senior management.

Skills

Sales strategy

Account management

English proficiency

Tools

Salesforce

GHA/warehouse handling

Job description

The Cargo Sales Officer at Etihad Cargo will be responsible for driving sales growth within the cargo division with a strong focus on the pharmaceutical sector. This role involves leveraging your expertise in pharmaceuticals to develop and manage key accounts and identify new business opportunities. Designs and implements a robust commercial strategy. Delivers the targets in a systematic and dynamic way making sure that objectives are placed, driven and rewarded to create a high-performance culture within the EY, Cargo Service Partner/General Sales Agent (CSP/GSA) and Ground Handling Agent (GHA) Teams. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.

Accountabilities

• Develop and execute sales strategies.
• Drive monthly performance against agreed revenue and operating targets, while also taking into consideration contribution metrics.
• Responsible for setting targets, challenging customer, product mix and destination mix to achieve optimum quality revenue.
• Measure progress and monitor results in the country (Spain).
• Identify and target potential clients (such as Pharma, Perishables, Aerospace) and markets to grow the cargo division’s revenue.
• Build and maintain strong relationships with key clients and stakeholders.
• Manage and nurture relationships with existing clients to ensure high levels of satisfaction and retention.
• Conduct regular reviews with clients to address needs, resolve issues, and identify opportunities for additional business.
• Lead seasonal contract negotiations and allotments, as well as project cargo requests to optimize overall contribution.
• Monitor market trends and competitor activities to identify opportunities and threats.
• Provide insights and recommendations based on market analysis to adjust sales strategies as needed.
• Work closely with the cargo operations and other internal stakeholders to ensure seamless service delivery (i.e. pharmaceutical shipments).
• Collaborate with the marketing team to develop promotional materials and campaigns (i.e. targeted at pharmaceutical clients).
• Prepare regular sales reports and forecasts, detailing performance, client feedback, and market trends.
• Present findings and strategic recommendations to senior management.

Qualifications

• 5-10 years of relevant work experience
• Minimum5 years of commercial experience within Cargo.
• Fluent in English (both written and spoken).
• Strong knowledge of Salesforce
• Basic Knowledge and experience with GHA/warehouse handling.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.