Cargo Flow Officer

CMA CGM America; Honolulu (HI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition repayment

Paid time off

Job summary

CMA CGM America in Honolulu seeks an experienced customer service professional to manage import/export shipments, bookings, rate checks and tracking. You will liaise with customers and internal teams to ensure compliance with regulations and company policies while delivering high-quality service.

The role emphasizes strong communication, problem-solving, and organizational skills, with opportunities to support billing and cross-department coordination in a dynamic shipping environment.

Qualifications

• High School Diploma preferred; Bachelor's degree preferred.
• 3–5 years general experience; 1–3 years maritime shipping or related operations experience.
• Strong communication and organizational abilities; proficient with Microsoft Office.

Responsibilities

• Handle import/export shipments, including documentation, bookings, and tracking.
• Address inquiries via email/phone, ensuring compliance with regulations and policies.
• Collaborate with internal teams and external partners to resolve issues and improve service.
• Assist with billing, payments, and reconciliation where applicable.

Skills

Phone etiquette

Active listening

Problem solving

Maritime shipping knowledge

Customer service

Organization

Time management

MS Office

Interpersonal skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports around the world on five continents. With its subsidiaries CEVA Logistics and CMA CGM AIR CARGO, the Group offers comprehensive shipping, land, and air solutions and is committed to the energy transition, targeting Net Zero Carbon by 2050.

Functions & Duties

Customer Service:

• Manage all aspects of both import and export shipments, including bill of lading release, booking creation/confirmation, rate validation (auto‑rating) and/or tariff line‑item (TLI) filing, providing sailing schedule information, cut‑off/early return dates, equipment availability, routing, track & trace of containers and chassis, change of destination (COD), container swaps, re‑exports, etc.
• Address customer inquiries received via email or telephone, using corporate information, local tools, and third‑party data to ensure compliance with government regulations, company policies, and trade directives.
• Research and resolve import or export issues through root cause analysis, serving as liaison between CCA functional teams, GBS, overseas counterparts, and external customers to reduce service failures and provide corrective action options for escalated issues.

Finance:

• Liaise with internal departments such as origin/destination agents, account receivables, and GBS to assist customers with payment remittance advice regarding posting, duplicate, over, or short payments, balances, and offsets.
• Review and reconcile supplier/vendor invoice discrepancies.
• Re‑bill customers for transport‑related expenses when applicable.

Operations:

• Produce and issue load/transportation orders, vessel operations reports (lift projections, HI BIO & wharfage reports, shift reports), and neighbor island schedules for terminal operators, stevedores, husbandry, customs, drayage, and barge suppliers/vendors.
• Interface with internal and external teams for both import and export vessel and equipment operations, including serving as customs liaison for scheduling mobile RPM, monitoring vessel allocations to maximize slot utilization, arranging connecting carrier agreement (CCA) containers via Pasha Hawaii vessels, and maintaining equipment pool levels.
• Organize the collection/assembly of hazardous declarations to reconcile against dangerous cargo manifests, distribute temperature‑controlled and out‑of‑gauge (OOG) cargo manifests, approve late gate authorizations, resolve terminal/gate receipt/delivery issues, and order National Cargo Bureau (NCB) surveys as needed.
• Ensure over‑the‑road compliance for door deliveries, neighbor island moves, military cargo, and the chassis pool.

MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

Additional responsibilities may be assigned as needed.

Knowledge, Skills, Abilities

• Understanding of phone etiquette and background handling of international customers.
• Concept comprehension of active listening and empathy.
• Strong foundation in problem solving and conflict resolution.
• Knowledge of the Maritime Shipping Industry and vessel and equipment operations.
• Exceptional customer service, interpersonal, and communication skills (written and verbal).
• Strong organizational, time‑management, analytical, and problem‑solving abilities.
• Ability to work independently and in a team environment.
• Proficiency in computer skills, including all Microsoft applications (Excel, Word, Outlook, etc.).

Qualifications Required

• High School Diploma (Preferred); Bachelor's Degree (Preferred).
• General experience: 3–5 years.
• Industry experience: 1–3 years in maritime shipping or related operations.
• Physical requirements: Some activities may not apply to all positions.

Pay Transparency

The expected salary range for this position is $65,000–$80,000 per year. Actual compensation will depend on location, skills, experience, and performance. In addition to base salary, the position may be eligible for performance‑based bonuses and comprehensive benefits, including health insurance, retirement plans, tuition repayment, and paid time off.

EEO Statement

The Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our values and will not be tolerated. The Company is committed to fair and equitable compensation practices.