Cargo Flow Officer

American President Lines; Honolulu (HI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition repayment

Paid time off

Professional development opportunities

Job summary

CMA CGM Group in Honolulu is seeking a Cargo Flow Officer to manage import/export shipments, cause quick resolution of issues, and support overall business strategy. The role balances customer service, finance, and operations to ensure smooth vessel and equipment logistics and timely information for customers.

The position demands 3–5 years of shipping experience, strong communication skills, and proficiency with Excel.

Qualifications

• High School Diploma required; bachelor’s degree preferred.
• 3–5 years general experience in shipping/logistics.
• Knowledge of vessel and equipment operations and maritime shipping industry.
• Strong customer service and problem-solving skills.
• Proficiency with Microsoft Excel and MS Office tools.

Responsibilities

• Manage import/export shipments including bill of lading release, booking creation/confirmation, rate validation, and tariff filing.
• Address customer inquiries via email/phone and ensure government regulations and company policies compliance.
• Research and resolve import/export issues, liaising with internal teams and external customers to minimize service failures.
• Produce and issue load/transportation orders and related operating reports.

Skills

Phone etiquette

Active listening

Maritime shipping industry

Vessel and equipment operations

Customer service

Analytical/problem-solving

MS Office (Excel, Word, Outlook)

Education

High School Diploma

Bachelor’s Degree

Job description

Cargo Flow Officer

Location: Honolulu, HI, US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseille where its head office is located.

The Hawaii office offers a unique experience of acting as a sub‑agency for CMA CGM (America) LLC – Norfolk. As a Honolulu Cargo Flow Officer, one will execute a multi‑functional role of customer service, finance, and operations responsibilities. This position serves as the principal CMA CGM contact for all vessel and equipment operations, customers inquiring about either import or export cargo, and expediting all issues by quickly resolving to reduce service failures or loss of business. This role supports CMA CGM’s Honolulu office overall business strategy and requires associates who are passionate about customers, can adapt to the industry’s constant changing environment, and execute essential functions and day‑to‑day responsibilities.

Responsibilities

• Customer Service
  • Responsible for managing all aspects of both import and export shipments including bill of lading release, booking creation/confirmation, performing rate validation (auto‑rating) and/or tariff line‑item (TLI) filing, providing information to customers related to sailing schedule, cut‑off/early return dates, equipment availability, routing, track & trace both containers and chassis, change of destination (COD), container swaps, re‑exports, etc.
  • Address customer inquiries/requests received via email/telephone, utilizing corporate information, local tools, and third‑party data to ensure compliance with government regulations, company policies, and trade directives.
  • Research and resolve import or export issues through root cause analysis and serve as liaison between CCA functional teams/GBS/overseas counterparts and external customers without delay to reduce service failures. For escalated issues, ensure management resolution options for corrective action.
• Finance
  • Liaise with internal departments including origin/destination agents, account receivables, and GBS to assist customers with remittance advice regarding payment posting, duplicate/over/short payments, balances & offsets to ensure their account is current.
  • Review and reconcile supplier/vendor invoice discrepancies.
  • Re‑bill customer for transport related expenses when applicable.
• Operations
  • Produce and issue load/transportation orders, vessel operations related reports (lift projections, HI BIO & wharfage reports, shift reports, etc.), and neighbor island schedules for terminal operators, stevedores, husbandry, customs, drayage, and barge suppliers/vendors.
  • Interface with both internal and external teams for both import and export vessel and equipment operations including serving as customs liaison for scheduling mobile RPM (radiation portal monitoring), monitoring CMA CGM group and partner vessel allocations to maximize slot utilization, arranging connecting carrier agreement (CCA) containers via Pasha Hawaii vessels, maintaining equipment pool levels, organizing the collection/assembly of hazardous declarations to reconcile against dangerous cargo manifests, distributing temperature‑controlled and out‑of‑gauge (OOG) cargo manifests, approving late gate authorizations, resolving terminal/gate receipt/delivery issues, ordering National Cargo Bureau (NCB) surveys as needed, etc.
  • Ensure over‑the‑road compliance for door deliveries, neighbor island moves, military cargo, and the chassis pool.
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

Knowledge, Skills, and Abilities

• Understanding of phone etiquette, background handling international customers a plus.
• Concept comprehension of active listening, demonstrating empathy.
• Strong foundation in problem solving and conflict resolution.
• Knowledge of the Maritime Shipping Industry.
• Knowledge of vessel and equipment operations.
• Exceptional customer service, interpersonal and communication skills (written and verbal).
• Strong organizational, time management, and a high level of analytical and problem‑solving abilities.
• Ability to work both independently and in a team environment.
• Proficiency in computer skills to include all Microsoft applications (Excel, Word, Outlook, etc.).

Qualifications

Required: High School Diploma
Preferred: Bachelor’s Degree

Work Experience

• General Experience: 3–5 years
• Industry Experience: 1–3 years

Physical Requirements

Some activities may not apply to all positions at the company. Please list only the demands that apply to this position on a regular basis.

Pay Transparency

Actual salaries will vary based on factors including but not limited to location, skills, performance, education, and experience.

EEO Statement

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $65,000–80,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location. In addition to base salary, this position may be eligible for performance‑based bonuses, comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off, and professional development opportunities.