Supervisor Cargo Customer Service - MCO

swa; Orlando (FL); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Fly for free for you and eligible deps

401(k) with company match up to 9.3%

3% STI bonus

Profit-sharing potential

Health insurance from day one

Job summary

Southwest Airlines is seeking a Supervisor Cargo Customer Service in Florida to lead Freight Agents, ensure shipments are handled safely and promptly, and maintain on-time performance.

The role requires leadership, training, and strong coordination with other departments to keep operations running smoothly. Competitive benefits and opportunities for overtime are offered.

Qualifications

• Candidate must be a U.S. citizen per federal regulations.

Responsibilities

• Provides special care, attention, and assistance to SWA customers as needed.
• Trains and mentors Freight Agents on regulations, procedures, and policies.
• Evaluates Freight Agents' performance for attendance, appearance, and compliance.
• Sets clear daily expectations for assignments and procedures.
• Coaches team members to address performance gaps and acknowledge achievements.
• Coordinates with departments to maintain on-time operations.
• Ensures proper staffing and utilization of Freight Agents.

Job description

Department: Cargo Provo & GSE

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

*** For external applicants only:

• (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida.
• (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Cargo Customer Service position at MCO within the last 12 months.

Pay & Benefits

Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Explore more benefits you'll love: https://careers.southwestair.com/benefits

Want to lead a Team that keeps Cargo moving and flights on time? As a Supervisor Cargo Customer Service at Southwest Airlines, you'll guide Freight Agents and make sure shipments are handled safe, quickly, and meet requirements. You'll train and support your Team, solve problems, and work with other departments to keep operations running smoothly. Your Leadership helps Southwest deliver great service and stay on schedule-every day. If you're ready to make a big impact and grow your career, this is the role for you.

Additional details

The Supervisor Cargo Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. Citizenship required under Federal regulations.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customer's as needed
• Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
• Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station's on-time performance
• Partners closely with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Freight Agents are properly assigned and utilized
• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Checks on supplies and equipment to determine that freight facility needs are met
• Works in air freight facilities and may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Checks cargo information for each flight Handles cash, checks, credit cards, and coupons as forms of payment for shipments
• Computes charges, makes change and balances daily transactions
• Monitors, receives, and sends station AMS traffic pertaining to the stations operations and disseminates the information as needed
• Ensures Federally Mandated screening of all cargo shipments is handled according to the Southwest Airlines and TSA approved security program
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet any physical ability requirements listed on this descripti