Cargo Claims Examiner 1

Swift Transportation; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k family plan

Medical, Dental, Vision

Life Insurance

Job summary

Swift Transportation is seeking a Claims Examiner in Phoenix, AZ to investigate insurance claims, determine liability, and negotiate settlements. The role collaborates with sales, customer service, and operations to ensure accurate documentation and timely resolutions.

The position requires 1+ years in insurance, strong communication, and data-entry skills, plus familiarity with AS400 and Microsoft Office. Starting pay is competitive with room for growth.

Qualifications

• 1+ years experience in insurance industry required.
• Excellent communication and phone skills.
• Excellent organizational and time management skills.
• Self motivated with professional attitude.
• Excellent data entry skills.
• Knowledge of Microsoft Suite (Word, Excel) and AS400.
• Associate's degree or equivalent combination of education and/or experience.

Responsibilities

• Investigate and determine contractual liability.
• Conduct negotiations and establish reserve and/or claim settlement up to authorized amount.
• Examine customer claims of overage, shortage, and damaged products/loads.
• Review contract language to determine liability and financial impact.
• Determine causation, liability, extent of damages, and mitigation opportunities.
• Ensure documentation supports finalization of claims.
• Coordinate with sales, customer service, operations and clients to reduce recurrence.
• Maintain relationships with freight clients to resolve claims.

Skills

Communication skills

Time management

Data entry

Microsoft Excel

AS400 knowledge

Self-motivated

Education

Associate's degree

Tools

Microsoft Word

Job description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Location of office:

2002 W Wahalla Ln. Phoenix, AZ 85027 ***

Pay: Starting at $20 an hour

Investigates and evaluates claims. Manage pending files focusing on effectively balancing expenses and timely resolutions. Works closely with and receives direction/guidance from more senior examiners and/or leadership.

• Investigate and determine contractual liability.
• Conduct negotiations and establish reserve and/or claim settlement up to authorized amount.
• Examine customer claims of overage, shortage, and damaged products/loads, including minor to major accidents.
• Review, assess, and apply the contractual language between the freight client and the company to best determine liability, damage amount including limits of liability, financial impact and all other aspects of the freight claim in the best interest of the company.
• Become familiar with statutes that are shaping the freight claims landscape like Carmack and the Food Safety and Modernization Act (FSMA).
• Determine causation, liability, extent of damages, opportunities for mitigation and effective utilization of the freight and equipment involved to bring about the successful settlement of the freight claim.
• Ensure that each file has the proper documentation to support the finalization of the claim.
• Investigate the causation of the claim and coordinate with sales, customer service, operations and the freight client to determine the root cause and reduce/eliminate further reoccurrences of the issues at hand.
• Manage claims for and develop relationships with a dedicated group of freight clients to bring about the successful resolution of their freight claims.
• Effectively maintain a diary and monitor plans of action on each claim assigned through the claims management software.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• 1+ years experience in insurance industry required.
• Must possess excellent communication and phone skills.
• Must possess exceptional organizational and time management skills.
• Must be self motivated with professional attitude.
• Must have excellent data entry skills.
• Must be knowledgeable of Microsoft Suite applications (Word, Excel) and AS400.
• Associate's degree or equivalent combination of education and/or experience required.

Pay Range:

Starting at $20 an hour

What we offer:

Our Benefits Package includes

• 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities

• We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities

• Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion

• A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.