Senior Claims Examiner

Swift Transportation; Phoenix (AZ); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Pet Insurance

Employee Stock Purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Vendor discounts

Job summary

Swift Transportation seeks an experienced Claims Manager to oversee the management and resolution of complex and litigated transportation claims across the United States. This role requires deep expertise in liability analysis, policy interpretations, and litigation processes in state and federal courts.

Incumbents have substantial authority to authorize settlements and reserves, and will mentor team members, coordinate with defense counsel, and drive settlements through negotiations and

Qualifications

• 8+ years' complex claims experience
• 2+ years' claims experience in transportation industry
• Familiar with legal terminology
• On-call rotating schedule
• Excellent investigative and negotiation skills
• Ability to analyze complex situations
• Maintain state licensing
• Claims certification training preferred

Responsibilities

• Authorize and/or approve all claims payments within delegated authority
• Investigate, evaluate, negotiate and settle claims
• Read and apply policy coverages, laws, contracts and exclusions
• Maintain timely reserves and notify management of reserves
• Conduct settlements with claimants and attorneys
• Manage litigation process with counsel and experts
• Coordinate defense strategies with defense counsel
• Mentor and train team members as needed
• Support organizational objectives and promote growth

Skills

Complex claims

Liability analysis

Negotiation

Investigation

Litigation knowledge

Contract interpretation

On-call rotation

Analytical thinking

Communication

Education

Bachelor's degree or equivalent

State licensing

Claims certifications (AIC/AEI/ARM/CPCU)

Job description

This position can be remote, in select locations, based on business needs*

Description

Position at Swift Transportation

Who We Are

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

The management and resolution of complex and litigated transportation claims throughout the United States. This role requires an advanced expertise in liability and damage analysis coupled with a comprehensive understanding of litigation processes in both state and federal courts. Incumbents have up to $250,000 reserve authority; $250,000 settlement authority and $100,000 payment authority.

• Authorize and/or approve all claims payments within the delegated authority or within the maximum limits as outlined in company policies and procedures.
• Determine proper policy coverages and investigate, evaluate, negotiate and equitably settle all assigned claims cases.
• Make decisions and resolve conflicts in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions as well as the ability to read and understand contracts, hold harmless and indemnity agreements.
• Document and establish timely reserves and executes claims payments. Provide recommended action for all claims payments beyond delegated authority.
• Conduct settlement negotiations with claimants, policy holders and/or their attorneys.
• Manage and direct the litigation process through retention of counsel and experts to include setting appropriate expectations.
• Identify and communicate specific claim trends and policy/contract issues to management.
• Identify fraud and subrogation opportunities.
• Prepare for and advocates at depositions, trials and mediations for the Company.
• Collaborate regularly with defense counsel to strategies and formulate plans for defense.
• May assist in the development, mentoring and/or training of individual team members.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications: What you need to bring

• 8+ years' complex claims experience required.
• 2+ years' claims experience in transportation industry required.
• Must be familiar with legal terminology and able to identify material items.
• Must be flexible to be on-call on rotating basis throughout the year.
• Must possess excellent investigative skills with the ability to achieve optimal conflict resolutions.
• Must possess excellent negotiation skills and be able to appropriately influence and persuade others.
• Must be able to analyze complex situations.
• Must possess excellent fact finding skills with ability to gather detailed information.
• Bachelors' degree in related field or equivalent combination of education and experience required.
• Maintain state licensing where required.
• Successful completion of claims certification schools/classes such as AIC, AEI, ARM, CPCU preferred.

What we offer

Our Benefits Package includes

• 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities: We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities: Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion: A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.