Senior Claims Examiner

Swift Transportation; Phoenix (AZ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k)

Medical

Dental

Vision

Disability and Life Insurance

Employee Stock Purchase Plan

Job summary

Swift Transportation seeks an experienced claims professional to lead complex and litigated transportation claims nationwide. You will manage settlements, reserves, and negotiations while guiding a team and coordinating with defense counsel.

Ideal candidates have 8+ years in claims, transportation experience, and strong legal terminology knowledge. A Bachelor’s degree and active licensing are required; CPCU/AEI/CPCU is preferred.

Qualifications

• 8+ years of complex claims experience.
• 2+ years in the transportation industry.
• Familiar with legal terminology and ability to identify material items.
• On-call 24/7 on a rotating basis.
• Excellent investigative and negotiation skills.
• Ability to analyze complex situations and manage multiple demands.
• Bachelor’s degree or equivalent combination of education and experience.
• Maintain state licensing where required.
• Certification in AIC/AEI/ARM/CPCU preferred.

Responsibilities

• Manage and resolve complex and litigated transportation claims nationwide.
• Authorize and approve claims payments within delegated authority.
• Investigate, negotiate, and settle claims with policyholders and claimants.
• Prepare for depositions, trials, and mediations; collaborate with defense counsel.
• Mentor and train team members; assist others in achieving objectives.
• Identify trends, fraud, and subrogation opportunities; communicate with management.

Skills

Complex claims handling

Litigation knowledge

Negotiation skills

On-call readiness

Analytical thinking

Independent or team work

State licensing

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Swift Transportation has been an industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America, with locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are passionate about continual learning and improvement, which opens a diverse range of advancement and growth opportunities. We place a strong emphasis on culture because we believe it is a key contributor to our overall results.

Job Responsibilities

The management and resolution of complex and litigated transportation claims throughout the United States. This role requires advanced expertise in liability and damage analysis, coupled with a comprehensive understanding of litigation processes in both state and federal courts. Incumbents have up to $250,000 reserve authority, $250,000 settlement authority, and $100,000 payment authority.

• Authorize and/or approve all claims payments within the delegated authority or within the maximum limits as outlined in company policies and procedures.
• Determine proper policy coverages and investigate, evaluate, negotiate, and equitably settle all assigned claims cases.
• Make decisions and resolve conflicts in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions, and the ability to read and understand contracts, hold‑harmless, and indemnity agreements.
• Document and establish timely reserves and execute claims payments; provide recommended action for all claims payments beyond delegated authority.
• Conduct settlement negotiations with claimants, policy holders, or their attorneys.
• Manage and direct the litigation process through retention of counsel and experts, setting appropriate expectations.
• Identify and communicate specific claim trends and policy/contract issues to management.
• Identify fraud and subrogation opportunities.
• Prepare for and advocate at depositions, trials, and mediations for the company.
• Collaborate regularly with defense counsel to strategize and formulate plans for defense.
• Assist in the development, mentoring, and/or training of individual team members.
• Proactively work to assist others in achieving the organization’s objectives.

Qualifications

• 8+ years of complex claims experience.
• 2+ years of claims experience in the transportation industry.
• Familiarity with legal terminology and ability to identify material items.
• Flexibility to be on‑call 24/7 on a rotating basis.
• Excellent investigative skills with the ability to achieve optimal conflict resolutions.
• Excellent negotiation skills and the ability to appropriately influence and persuade others.
• Ability to analyze complex situations.
• Strong fact‑finding skills with the ability to gather detailed information.
• Effective management of multiple demands.
• Ability to work independently or in a team environment.
• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Maintain state licensing where required.
• Successful completion of claims certification schools/classes such as AIC, AEI, ARM, CPCU preferred.

Benefits

Our Benefits Package includes 401(k), Medical, Dental, Vision, Disability, Supplemental and Life Insurance, as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities support local communities through partnerships with organizations such as Children’s Miracle Network and Habitat for Humanity.

Training, development, and growth opportunities are integral to our culture; we invest time to provide employees with the training and resources needed to thrive.

Diversity, equity, and inclusion allow us to bring new ideas to the table and foster collaborative innovation. Everyone at Swift has a voice and their opinion matters.

The Company is an equal‑employment‑opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other protected characteristic. The Company also prohibits harassment of applicants and employees based on these protected categories.