Cargo Agent - Air (SDF)

Air General, Inc.; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, STD, LTD

Paid Time Off

401(k) company match

Life Insurance

Tuition Scholarship Program

EAP

Job summary

Air General is seeking a full-time Cargo Agent at the Louisville International Airport (SDF) location. The role focuses on delivering exceptional customer service and strict safety/compliance with cargo handling procedures.

Candidates should work independently or as part of a team in a fast-paced environment. Responsibilities include loading/unloading cargo, operating equipment, ensuring regulatory compliance, and communicating with customers about shipment progress.

Qualifications

• High school diploma or GED required.
• Must obtain valid airport SIDA badge.
• Must be at least 18 years old.
• Must have valid US driver's license.
• Able to lift up to 70 lbs.
• Proficient in basic computer skills, including MS Office.
• English proficiency required for job duties.
• Able to pass pre-employment screenings and background checks.
• Flexible to varied shifts, including nights, weekends, holidays.
• Occasional travel for training may be required.

Responsibilities

• Load/unload air cargo from/to vehicles/trucks.
• Operate forklift, tug and pallet jack safely.
• Adhere to FAA, Airport, and Air General safety procedures.
• Present cargo documents to U.S. Customs and other agencies for releases.
• Prepare tracing documentation and keep customers informed of progress.
• Handle valuables, perishables, live animals, and special loads carefully.
• Obtain proper flight clearances and logs.
• Reconcile Master and House air waybills as applicable.
• Verify booking details and make corrections where needed.
• Other duties assigned by supervisors or managers.

Skills

Customer service

English communication

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Louisville International Airport (SDF) location.

The Cargo Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.

If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!

Job Responsibilities include:

• Load/unload air cargo from/to vehicles/trucks
• Maintain and operate a forklift, tug and pallet jack safely and efficiently
• Adhere to all FAA, Airport, and Air General safety and security procedures
• Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances
• Understand and prepare documentation for tracing action, perform follow-up, and keep customer informed of progress or their shipment
• Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads
• Obtain Customs Log Number and appropriate flight clearances
• Reconcile Master and House air waybills, as applicable
• Verify booking details and make corrections where applicable
• Any other duties assigned by supervisors or managers

Requirements:

• High school diploma or GED required.
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.
• Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.
• Some travel may be required for airline specific training.

Schedule: 11:30 am - 8:0 0 pm (Monday- Friday)

Benefits Offered:

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
• Paid Time Off and Sick Time
• Paid Parental Leave
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Tuition Scholarship Program
• Company Emergency Loan Program
• Earned Wage Access - offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos:

https://www.airgeneral.com/ourstory