Airport Cargo Agent - Fast-Paced & Customer-Focused

Air General, Inc.; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, STD, LTD

Paid Time Off

401(k) company match

Life Insurance

Tuition Scholarship Program

EAP

Job summary

Air General is seeking a full-time Cargo Agent at the Louisville International Airport (SDF) location. The role focuses on delivering exceptional customer service and strict safety/compliance with cargo handling procedures.

Candidates should work independently or as part of a team in a fast-paced environment. Responsibilities include loading/unloading cargo, operating equipment, ensuring regulatory compliance, and communicating with customers about shipment progress.

Qualifications

• High school diploma or GED required.
• Must obtain valid airport SIDA badge.
• Must be at least 18 years old.
• Must have valid US driver's license.
• Able to lift up to 70 lbs.
• Proficient in basic computer skills, including MS Office.
• English proficiency required for job duties.
• Able to pass pre-employment screenings and background checks.
• Flexible to varied shifts, including nights, weekends, holidays.
• Occasional travel for training may be required.

Responsibilities

• Load/unload air cargo from/to vehicles/trucks.
• Operate forklift, tug and pallet jack safely.
• Adhere to FAA, Airport, and Air General safety procedures.
• Present cargo documents to U.S. Customs and other agencies for releases.
• Prepare tracing documentation and keep customers informed of progress.
• Handle valuables, perishables, live animals, and special loads carefully.
• Obtain proper flight clearances and logs.
• Reconcile Master and House air waybills as applicable.
• Verify booking details and make corrections where needed.
• Other duties assigned by supervisors or managers.

Skills

Customer service

English communication

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Air General is seeking a full-time Cargo Agent at the Louisville International Airport (SDF) location. The role focuses on delivering exceptional customer service and strict safety/compliance with cargo handling procedures.

Candidates should work independently or as part of a team in a fast-paced environment. Responsibilities include loading/unloading cargo, operating equipment, ensuring regulatory compliance, and communicating with customers about shipment progress.