Office \"Acceptance\" Agents - Air Cargo (DEN)

Air General, Inc.; Denver, Northern (CO, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Air General, Inc. is seeking full-time Office “Acceptance” Agents at DEN to deliver exceptional customer service while ensuring strict safety and security protocols in cargo handling.

The role requires accurate data entry, documentation, and effective communication with customers. Responsibilities include reviewing flight documentation, processing import/export documents, and ensuring compliance with FAA, TSA, CBP, and other regulations.

Qualifications

• High school diploma or GED required.
• Must obtain a valid airport SIDA badge.
• Must be 18+ with a valid US Driver’s license.
• Must be able to lift up to 70 lbs.
• Basic proficiency with Microsoft Office applications.

Responsibilities

• Comply with FAA/TSA/CBP/safety procedures and report discrepancies.
• Handle phone inquiries professionally and review flight documentation.
• Release import freight after CBP clearance and prepare manifests.
• Monitor emails and respond to customer inquiries
• Provide shipment status updates to customers
• Prepare transfer manifests and coordinate with carriers
• Transmit customs information for airlines and notify carriers
• Work independently and with the team; assist station/department

Skills

Team Player

Detail Oriented

Self-Starter

Ability to Make an Impact

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Office "Acceptance" Agents - Air Cargo (DEN)

Job Category : Operations

Requisition Number : OFFIC001594

• Posted : September 9, 2026
• Full-Time
• On-site
• Rate : $22 USD per hour

Locations

Showing 1 location

• Travel Required : Yes

Description

Air General, a third-generation, family-owned, national cargo handling company, is seeking full-time Office "Acceptance" Agents at our Denver International Airport (DEN) location.

The Office “Acceptance” Agents will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as responsible for retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during the acceptance of cargo. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.

If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute your unique perspectives, please consider joining us! Job responsibilities:

• Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Must handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure.
• Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests.
• Monitor multiple email accounts and respond to customer inquiries.
• Provide customers with information concerning the status of their shipments.
• Reconcile Master and House air waybills, as applicable against ACE Customs systems.
• Handle, prepare, and manifest export flights for multiple carriers/cities.
• Verify booking details and request corrections where applicable.
• Prepare transfer manifests and notify accordingly for multiple carriers/cities.
• Transmit Customs for numerous airlines.
• Send arrival notices for international inbound shipments to multiple carriers/cities.
• Work independently and with a team to solve problems.
• Any additional requests by the station and department management teams.

Requirements:

• High school diploma or GED required.
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.
• Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.
• Some travel may be required for airline specific training.

Benefits Offered:

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
• Paid Time Off and Sick Time
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Company Emergency Loan Program
• Earned Wage Access - offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore your videos!

Yes . Some travel will be required based on certain airline training requirements

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.