Air Cargo Station Manager (STL)

Air General Incorporated; Missouri; On-site; USD 70,000 - 110,000; Full time

Job summary

Air General Incorporated at St. Louis Lambert International Airport (STL) seeks a seasoned Station Manager to lead our cargo handling operation. You will oversee documentation, data entry, warehouse handling, and frontline customer service, developing staff and coordinating with airport officials.

You will ensure TSA compliance, safety standards, and timely service, while driving performance targets and continuous improvements across the operation.

Qualifications

• 5 years minimum domestic and/or international air cargo experience preferred.
• High school degree or GED required; advanced degree preferred.
• Proven leadership skills.
• Must obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Candidates must possess some intermediate cargo handling knowledge.

Responsibilities

• Organize, coordinate, and control all contract handling services for the customer, safely and efficiently.
• Implement procedures to meet customer targets and service requirements.
• Ensure handling services do not affect the safe and punctual operation of the customer’s flight services.
• Hire and develop a highly motivated workforce.
• Ensure training standards are achieved or exceeded.
• Ensure all customer targets are achieved or exceeded.
• Ensure safety standards are adhered to.
• Comply with TSA directives and security procedures.
• Initiate directives to enhance service levels for the customer.
• Regularly meet with managers to review performance and plan improvements.
• Take disciplinary action for safety, security, or service breaches.
• Investigate incidents or service complaints and provide written reports.
• Evaluate recommendations for service improvements and implement them.
• Develop routines for handling services planning and feedback with customers.

Skills

Leadership

Customer service

Air cargo experience

Team management

Education

High school diploma or GED

Advanced degree preferred

Job description

Job Description

Air General, a third-generation, family-owned, national cargo handling company, is seeking an experienced Station Manager to lead our St. Louis Lambert International Airport (STL) operation.

Requirements include: prior domestic and international air cargo knowledge and experience, with a focus on customer service. Customer service and warehouse duties include: documentation, data entry, warehouse cargo/mail handling, loading and unloading and above all, great customer service. Must be able to work independently and as part of a team.

If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!

Job responsibilities:

• Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.
• Implement procedures designed to meet all customer targets and service requirements.
• Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services.
• Hire and develop a highly motivated work force.
• Ensure all necessary training standards are achieved or exceeded.
• Ensure all customer targets are achieved or exceeded.
• Ensure all safety standards are adhered to.
• Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.
• Initiate directives and procedures, which will enhance service levels to the customer.
• Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
• Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
• Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports.
• Evaluate all recommendations for service improvements and ensure they are implemented.
• Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
• Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications.
• Liaise with customer on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out.
• Maintain adequate system of performance measurements as required.
• Ensure quality standards are met at all times.
• Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for AGI and our clients. Provide proper physical security of cash and revenues received from customers.
• Ensure financial audits and service audits are properly administered.
• Spot check the cash receipts records and ensure station audits and customer audit follow ups are actioned promptly.
• Ensure safety, security, and serviceability of premises, equipment, and all fixtures and assets.
• Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
• Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity.
• Attend industry meetings and interface with airport officials and local and federal agencies.
• Ensure customer’s VIP accounts are serviced with extra care and without problems.
• Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager and Ops Manager levels, down to line supervisors.
• Advance the reputation of both Air General, and in particular the customer, by maintaining a professional company image among all employees.
• Aggressively reduce overtime, payroll costs, and other operational costs.
• Conduct periodic and annual performance appraisals for all staff.
• Obtain over-limit spending approvals from Corp. prior to spending.
• Report payable invoices in timely manner to Corp.
• Seek and report to Corp. on new revenue opportunities.

Requirements:

• 5 years minimum Domestic and/or International air cargo experience preferred.
• High school degree, or GED required. Advanced degree preferred.
• Proven leadership skills.
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Candidates must possess some interme