Office "Acceptance" Agent - Air Cargo (IAB)

Air General Inc.; Sterling (VA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Air General Inc. is seeking a full-time Office Acceptance Agent at Washington Dulles International Airport. The role involves delivering exceptional customer service while ensuring compliance with safety regulations during cargo handling. Responsibilities include managing documentation, data entry, and facilitating effective communication with customers.

Ideal candidates must have a high school diploma, be at least 18 years old, and have strong problem-solving skills. Benefits include medical, 401(k), and tuition reimbursement.

Qualifications

• Must obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired U.S. Driver’s license.
• Must be able to lift up to 70 lbs.
• Must pass all pre‑employment screenings and background checks.

Responsibilities

• Comply with all safety and security procedures.
• Handle phone calls professionally and accept dangerous goods.
• Release import international freight after reviewing CBP clearances.
• Monitor email accounts and respond to customer inquiries.
• Prepare transfer manifests and notify accordingly.

Skills

Customer service

Attention to detail

Problem-solving

Intermediate computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Category: Operations

Requisition Number: OFFIC001601

• Full-Time
• On-site
• Rate: $18.50 USD per hour

Locations

Sterling, VA 20166, USA

• Travel Required: Yes

Description

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office Acceptance Agent at our Washington Dulles International (IAB) Airport location. The Office Acceptance Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols during cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during the acceptance of cargo. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.

Job responsibilities:

• Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure.
• Release import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests.
• Monitor multiple email accounts and respond to customer inquiries.
• Provide customers with information concerning the status of their shipments.
• Reconcile Master and House air waybills, as applicable against ACE Customs systems.
• Handle, prepare, and manifest export flights for multiple carriers/cities.
• Verify booking details and request corrections where applicable.
• Prepare transfer manifests and notify accordingly for multiple carriers/cities.
• Transmit Customs for numerous airlines.
• Send arrival notices for international inbound shipments to multiple carriers/cities.
• Work independently and with a team to solve problems.
• Any additional requests by the station and department management teams.

Requirements:

• High school diploma or GED required.
• Must obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired U.S. Driver’s license.
• Must be able to lift up to 70 lbs.
• Possess intermediate computer skills, particularly in Microsoft Office programs.
• Must clearly understand and communicate in English when performing essential job functions.
• Must pass all pre‑employment screenings, background checks, airport/government security background checks, applicable Custom Security Seal, and post‑offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.
• Ability to handle stress in a fast‑paced, high‑noise environment, and meet deadlines.
• Some travel may be required for airline‑specific training.

Schedule: 4:30 pm – 11:00 pm (Tuesday – Saturday) Days Off: Sunday – Monday

Benefits Offered:

• Medical, Dental, Vision, STD, LTD, Health, and Flexible Savings Accounts, etc.
• Paid Time Off and Sick Time
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Company Emergency Loan Program
• Earned Wage Access – offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Air General is a third‑generation, family‑owned, U.S.‑based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major U.S. Airports. If you’d like to learn more about Air General please visit the link and explore our videos!

Some travel will be required based on certain airline training requirements.

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.