Caregiver Success Manager

Home Instead, Inc.; Seneca (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonuses

On-call pay

Monday–Friday schedule

Job summary

Home Instead is seeking a Caregiver Success Manager in Seneca, SC, to lead recruiting, onboarding, caregiver engagement, and retention for our growing team. This is a people-focused leadership role designed to support caregivers from day one and positively impact seniors and families in the community.

Schedule is Monday–Friday, 8:00 AM – 5:00 PM with an on-call rotation and additional compensation for on-call duties.

Qualifications

• Experience in recruiting, HR, home care, or office settings.
• Strong communication and people skills are essential.
• Organized, dependable, and solution-oriented mindset.
• Willingness to travel locally for caregiver support and client visits.

Responsibilities

• Create and manage caregiver job postings across platforms.
• Screen applicants, conduct interviews, and hire caregivers.
• Coordinate onboarding paperwork and orientation.
• Support caregiver engagement and retention initiatives.
• Conduct in-home quality assurance visits and address concerns.
• Participate in on-call rotation and handle caregiver/client calls.

Skills

Communication skills

People skills

Organization

Multitasking

MS Office (Word/Excel)

Recruiting/HR experience

Driver's license

Local travel

Job description

Caregiver Success Manager
Seneca, SC
$18–$20/hour Starting Pay + Bonuses + Additional On-Call Pay
Monday–Friday | 8:00 AM – 5:00 PM (1-Hour Lunch)

Join the Home Instead Team!

At Home Instead, we believe great care starts with great caregivers. We are looking for an energetic, compassionate, and organized Caregiver Success Manager / HR Manager to lead recruiting, onboarding, caregiver engagement, and retention efforts for our growing team.

This is a people-focused leadership role where you will help caregivers feel supported, confident, and successful from day one — while making a meaningful difference in the lives of seniors and families in our community.

What You’ll Do

Recruitment & Hiring

• Create and manage job postings across multiple platforms
• Screen applicants, conduct interviews, and hire top-quality caregivers
• Build relationships with schools, job fairs, and community organizations

Onboarding & Orientation

• Coordinate applicant paperwork and onboarding requirements
• Lead engaging caregiver orientations and training sessions
• Ensure compliance with Home Instead and DHEC standards

Caregiver Support & Retention

• Guide caregivers through their first 30 days using our Caregiver Success Path
• Conduct first-shift introductions and caregiver check-ins
• Provide coaching, encouragement, accountability, and support
• Build strong caregiver relationships and improve retention

Quality Assurance & Leadership

• Conduct in-home caregiver quality assurance visits
• Address performance concerns professionally and consistently
• Collaborate closely with scheduling and leadership teams
• Help create a positive, supportive office culture

On-Call Rotation

• Participate in one scheduled on-call week each month
• Handle overnight and weekend caregiver/client calls
• Additional compensation provided for on-call responsibilities

What We’re Looking For

• Strong communication and people skills
• Organized, dependable, and solution-oriented mindset
• Ability to multitask in a fast-paced environment
• Comfortable using Microsoft Word, Excel, and office technology
• Previous recruiting, HR, home care, or office experience preferred
• Valid driver’s license and reliable transportation required
• Willingness to travel locally for caregiver support and client visits

Why You’ll Love Working Here

• Monday–Friday schedule with work-life balance
• Supportive and mission-driven team culture
• Opportunities for growth and leadership development
• Bonus opportunities and additional on-call pay
• Meaningful work that impacts seniors and caregivers daily

About Home Instead

Home Instead is a leader in personalized, non-medical senior care. We are passionate about helping seniors age safely at home while supporting caregivers with the tools, encouragement, and leadership they need to succeed.

If you have a heart for people and a passion for leadership, we would love to meet you!