Caregiver Success & Retention Manager

Passionhomehealthcare; Upper Darby (Delaware County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Flexible scheduling

Professional development

Employee recognition

Job summary

Passion Home Health Care is seeking a Caregiver Success & Retention Manager to design and implement strategies that boost caregiver engagement, satisfaction, performance, and long-term retention.

You will serve as a liaison among caregivers, management, and operations, supporting onboarding, performance reviews, and compliance while promoting a respectful, inclusive workplace culture and adherence to care standards.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of experience in healthcare, home health, human resources, or employee relations.
• Strong interpersonal, organizational, and communication skills.
• Ability to manage sensitive situations with professionalism and discretion.
• Associates or Bachelors degree in Human Resources, Healthcare Administration, or a related field.
• Experience working with CNAs, HHAs, or home health caregivers.
• Knowledge of home health regulations and workforce best practices.
• Bilingual proficiency is a plus.

Responsibilities

• Serve as the primary liaison between caregivers, management, and operational teams.
• Develop and implement caregiver engagement strategies and retention initiatives.
• Conduct regular check-ins to assess caregiver satisfaction, performance, and well-being.
• Coordinate caregiver recognition, appreciation, and incentive programs.
• Monitor turnover trends and recommend data-driven improvements.
• Support onboarding and orientation processes for new caregivers and performance follow-ups.
• Ensure caregivers maintain required certifications, training, and documentation.
• Assist leadership with audits, surveys, and compliance reviews.

Skills

Interpersonal skills

Organizational skills

Communication skills

Discretion

Education

Associates or Bachelors degree in HR/Healthcare Admin

Job description

About the job Caregiver Success & Retention Manager

Position Summary

The Caregiver Success & Retention Manager is responsible for developing and implementing strategies that enhance caregiver engagement, satisfaction, performance, and long-term retention. This role serves as a key liaison between caregivers, management, and operational teams to foster a supportive work environment while ensuring alignment with company policies, care standards, and regulatory requirements.

Essential Duties and Responsibilities

Caregiver Engagement & Support

Serve as the primary point of contact for caregiver concerns, feedback, and support needs

Conduct regular check-ins to assess caregiver satisfaction, performance, and well-being

Address concerns promptly and professionally while maintaining confidentiality

Advocate for caregivers in alignment with organizational policies and operational goals

Retention & Workforce Development

Develop and implement caregiver retention and engagement initiatives

Coordinate caregiver recognition, appreciation, and incentive programs

Monitor turnover trends and recommend data-driven improvements

Promote a positive, respectful, and inclusive workplace culture

Onboarding & Performance Support

Support onboarding and orientation processes for new caregivers

Conduct early-stage follow-ups to ensure successful integration

Monitor caregiver performance and professionalism

Assist with corrective action plans in collaboration with leadership

Compliance & Documentation

Ensure caregivers maintain required certifications, training, and documentation

Support compliance with state, federal, and agency regulations

Assist leadership with audits, surveys, and compliance reviews

Collaborate with scheduling, nursing, and administrative teams

Communicate caregiver strengths, availability, and concerns effectively

Assist in resolving caregiver-client issues to ensure continuity of care

Qualifications

Required Qualifications

High school diploma or equivalent

Minimum of two (2) years of experience in healthcare, home health, human resources, or employee relations

Strong interpersonal, organizational, and communication skills

Ability to manage sensitive situations with professionalism and discretion

Preferred Qualifications

Associates or Bachelors degree in Human Resources, Healthcare Administration, or a related field

Experience working with CNAs, HHAs, or home health caregivers

Knowledge of home health regulations and workforce best practices

Bilingual proficiency is a plus

Core Competencies

Employee engagement and relationship management

Conflict resolution and problem-solving

Time management and attention to detail

Confidentiality and ethical judgment

Professional and compassionate leadership

Competitive hourly compensation

Health, dental, and vision insurance (where eligible)

Paid time off (PTO), including vacation, sick, and personal time

Paid holidays (where applicable)

Flexible scheduling and work-life balance support

Opportunities for professional development and career advancement

Supportive, team-oriented, and mission-driven work environment

Employee recognition and appreciation programs

Equal Opportunity Employer Statement

Passion Home Health Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.