Caregiver Success Manager

Home Instead; Seneca (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonuses

On-call pay

Job summary

Home Instead in Seneca, SC is seeking a Caregiver Success Manager / HR Manager to lead recruiting, onboarding, caregiver engagement, and retention for our growing team. This is a people-focused leadership role designed to support caregivers from day one, helping them feel confident and successful in seniors’ homes.

The role emphasizes building relationships with the community, ensuring compliance with Home Instead and DHEC standards, and collaborating with scheduling and leadership teams to

Qualifications

• Strong communication and people skills.
• Organized, dependable, solution-oriented mindset.
• Willingness to travel locally and support caregivers.

Responsibilities

• Create and manage job postings across multiple platforms.
• Screen applicants, conduct interviews, and hire caregivers.
• Coordinate applicant paperwork and onboarding requirements.
• Lead caregiver orientations and training sessions.
• Provide coaching and support to caregivers.
• Conduct in-home quality assurance visits.
• Participate in one scheduled on-call week each month.

Skills

Communication

People skills

Organization

Multitasking

Office software

Recruiting/HR

Tools

Microsoft Word

Microsoft Excel

Job description

Seneca, SC

$18-$20/hour Starting Pay + Bonuses + Additional On-Call Pay

Monday-Friday | 8:00 AM - 5:00 PM (1-Hour Lunch)

Join the Home Instead Team!

At Home Instead, we believe great care starts with great caregivers. We are looking for an energetic, compassionate, and organized Caregiver Success Manager / HR Manager to lead recruiting, onboarding, caregiver engagement, and retention efforts for our growing team.

This is a people-focused leadership role where you will help caregivers feel supported, confident, and successful from day one — while making a meaningful difference in the lives of seniors and families in our community.

What You’ll Do

Recruitment & Hiring

• Create and manage job postings across multiple platforms
• Screen applicants, conduct interviews, and hire top-quality caregivers
• Build relationships with schools, job fairs, and community organizations

Onboarding & Orientation

• Coordinate applicant paperwork and onboarding requirements
• Lead engaging caregiver orientations and training sessions
• Ensure compliance with Home Instead and DHEC standards

Caregiver Support & Retention

• Guide caregivers through their first 30 days using our Caregiver Success Path
• Conduct first-shift introductions and caregiver check-ins
• Provide coaching, encouragement, accountability, and support
• Build strong caregiver relationships and improve retention

Quality Assurance & Leadership

• Conduct in-home caregiver quality assurance visits
• Address performance concerns professionally and consistently
• Collaborate closely with scheduling and leadership teams
• Help create a positive, supportive office culture

On-Call Rotation

• Participate in one scheduled on-call week each month
• Handle overnight and weekend caregiver/client callsAdditional compensation provided for on-call responsibilities

What We’re Looking For

• Strong communication and people skills
• Organized, dependable, and solution-oriented mindset
• Ability to multitask in a fast-paced environment
• Comfortable using Microsoft Word, Excel, and office technology
• Previous recruiting, HR, home care, or office experience preferred
• Valid driver’s license and reliable transportation required
• Willingness to travel locally for caregiver support and client visits

Why You’ll Love Working Here

• Monday-Friday schedule with work-life balance
• Supportive and mission-driven team culture
• Opportunities for growth and leadership development
• Bonus opportunities and additional on-call pay
• Meaningful work that impacts seniors and caregivers daily

About Home Instead

Home Instead is a leader in personalized, non-medical senior care. We are passionate about helping seniors age safely at home while supporting caregivers with the tools, encouragement, and leadership they need to succeed.

If you have a heart for people and a passion for leadership, we would love to meet you!