Caregiver Success & Compliance Specialist

Hireology; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

Paid Holidays

Medical Benefits

Retirement Plan

Career growth opportunities

Collaborative culture

Job summary

America’s Home Health Services is seeking an Employee Services Specialist to support caregiver compliance, engagement, and retention. This role works closely with branch teams to ensure caregivers have the documentation, communication, and support needed to remain successful throughout their employment.

Key responsibilities include reviewing employee files, monitoring credentials, partnering with branches, conducting follow-ups, and coordinating retention initiatives.

Qualifications

• HR paperwork, onboarding, or employee records experience required.
• Home care or healthcare compliance experience strongly preferred.
• Exceptional organization and attention to detail.
• Strong communication, follow-up, and problem-solving skills.
• Ability to manage multiple deadlines and priorities independently.
• Experience with Salesforce, ATS, or home care management systems preferred.

Responsibilities

• Review and maintain employee files, hiring documents, and compliance requirements.
• Monitor credentials and outstanding documentation to ensure employee files remain current.
• Partner closely with branch teams to support caregiver success and resolve employee concerns.
• Conduct caregiver follow-ups and check-ins to promote engagement and retention.
• Support employee reactivation and retention initiatives.
• Maintain accurate and confidential employee records.
• Identify potential retention concerns and proactively coordinate solutions with branch leadership.
• Collaborate with Recruitment, Operations, HR, and Compliance teams.

Skills

HR paperwork

Onboarding

Employee records

Attention to detail

Communication

Multitasking

Salesforce/ATS experience

Job description

America’s Home Health Services is seeking an Employee Services Specialist to support caregiver compliance, engagement, and retention. This role works closely with branch teams to ensure caregivers have the documentation, communication, and support needed to remain successful throughout their employment.

Key responsibilities include reviewing employee files, monitoring credentials, partnering with branches, conducting follow-ups, and coordinating retention initiatives.