Caregiver Staffing Specialist: Recruit, Schedule & Retain

Synergy HomeCare; West Orange (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Sick Leave

Healthcare benefits eligibility

Flexible scheduling

Ongoing training and development

Job summary

SYNERGY HomeCare is seeking a highly organized Staffing & Recruitment Specialist to manage the full caregiver staffing lifecycle—from sourcing through onboarding to scheduling and retention—ensuring service excellence for clients and referral partners. Bilingual English/Spanish is strongly preferred, with opportunities for growth into Operations Management or Recruiting Leadership.

The role emphasizes proactive relationship-building with caregivers and clients in a fast-paced environment,

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent work experience.
• 2–5 years of experience in healthcare staffing, home care, recruiting, workforce management, scheduling, or healthcare operations.
• Experience recruiting hourly healthcare professionals preferred.
• Proficiency with Microsoft 365 (Outlook, Word, Excel).
• Experience using ATS, scheduling software, or CRM systems is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple competing priorities.
• Comfortable making decisions in a fast-paced environment.
• English required; Spanish bilingual strongly preferred.

Responsibilities

• Manage the complete caregiver recruitment process from sourcing through onboarding.
• Create and post engaging job advertisements across multiple recruiting platforms.
• Source candidates through Indeed, social media, referrals, job fairs, community organizations, and other recruitment channels.
• Screen resumes and applications.
• Conduct phone and virtual interviews.
• Coordinate interviews with leadership when required.
• Extend employment offers and coordinate pre-employment requirements.
• Maintain a strong pipeline of qualified caregivers for immediate and future staffing needs.
• Develop creative recruiting strategies to meet hiring goals.
• Match caregivers with clients based on skills, availability, personality, language, and location.
• Coordinate and schedule client cases.
• Fill open shifts quickly while minimizing overtime and scheduling gaps.
• Manage schedule changes, call-outs, emergencies, and last-minute coverage.
• Communicate scheduling updates professionally with caregivers and clients.
• Monitor caregiver availability and utilization to maximize efficiency.
• Coordinate new hire onboarding from acceptance through first shift.
• Collect and verify all required employment documentation.
• Track licenses, certifications, physicals, TB tests, CPR, drivers' licenses, and other compliance requirements.
• Coordinate background checks, employment verification, and credential reviews.
• Ensure employee records remain accurate and compliant with state regulations, accreditation standards, and company policies.
• Support ongoing caregiver compliance and recertification.
• Serve as a trusted point of contact for caregivers throughout their employment.
• Build strong relationships that improve engagement and retention.
• Conduct regular caregiver check-ins.
• Address concerns professionally and escalate issues appropriately.
• Recognize caregiver achievements and support employee engagement initiatives.
• Help create an outstanding caregiver experience from day one.
• Deliver exceptional customer service to prospective and existing clients.
• Answer incoming calls with professionalism, empathy, and urgency.
• Support client onboarding and care coordination.
• Maintain accurate documentation in scheduling and CRM systems.
• Partner closely with the operations team to ensure outstanding service delivery.
• Assist with client satisfaction follow-up and service recovery when needed.
• Maintain organized digital employee and client records.
• Perform accurate data entry across scheduling and HR systems.
• Track staffing metrics and KPIs: time-to-fill, caregiver retention, open shift percentage, interview-to-hire ratio, schedule coverage, client satisfaction.
• Prepare reports for leadership.
• Support continuous process improvement initiatives.

Skills

Staffing & recruitment

Excellent written and verbal skills

Strong organizational skills

Prioritization abilities

Customer relationship building

Bilingual English/Spanish (preferred)

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft 365

ATS (Applicant Tracking Systems)

Scheduling software

CRM systems

Job description

SYNERGY HomeCare is seeking a highly organized Staffing & Recruitment Specialist to manage the full caregiver staffing lifecycle—from sourcing through onboarding to scheduling and retention—ensuring service excellence for clients and referral partners. Bilingual English/Spanish is strongly preferred, with opportunities for growth into Operations Management or Recruiting Leadership.

The role emphasizes proactive relationship-building with caregivers and clients in a fast-paced environment,