Caregiver Manager

Family Resource Home Care; Vancouver (WA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Paid Time Off

401k

Paid Holidays

Health Savings Account

Employee Assistance Program

Leadership Development

Job summary

Family Resource Home Care in Vancouver, WA is hiring a Caregiver Manager to supervise and develop caregivers for in-home client care. The role emphasizes training, performance feedback, and ensuring high-quality service to maintain client independence.

The CGM will work with Talent Acquisition, Staffing, and Compliance to ensure smooth onboarding, ongoing education, and adherence to regulatory guidelines, while supporting caregiver success and client satisfaction.

Qualifications

• 1 year+ experience in healthcare or senior care management.
• Proficient in Microsoft Office Suite.
• Strong time management and decision-making abilities.
• Exceptional leadership and communication skills.
• Valid driver’s license and auto insurance.
• 2–3 professional references.

Responsibilities

• Collaborate with Talent Acquisition to discuss client needs and market insights.
• Engage new caregivers and prep them for their first day prior to orientation.
• Coordinate orientation requirements with Talent Acquisition for new hires.
• Conduct weekly orientation sessions for incoming caregivers.
• Partner with Staffing to provide insights on client and caregiver requirements.
• Accompany caregivers on their initial shift for client introductions.
• Deliver ongoing training with individualized sessions and skills labs.
• Ensure compliance by working with Compliance on regulations and caregiver needs.
• Serve as the primary contact for caregiver inquiries and concerns.
• Conduct regular performance evaluations to support caregiver development.
• Assist HR with progressive discipline when necessary.
• Maintain accurate logs of caregiver communications and requests.
• Participate in company meetings and training sessions.
• Adhere to all company and regulatory guidelines.

Skills

Leadership

Communication

Time management

Fluent English

Tools

Microsoft Office Suite

Point of Care software

Job description

Join Our Team at Family Resource Home Care!

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are currently hiring for a Caregiver Manager to join our branch located in Vancouver, WA.

Position: Caregiver Manager (CGM)

The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

Responsibilities

• Collaborate with Talent Acquisition: Discuss client needs and market insights.
• Engage New Caregivers: Prepare them for their first day prior to orientation.
• Clarify Orientation Requirements: Coordinate with Talent Acquisition on new hire essentials.
• Conduct Weekly Orientation: Facilitate sessions for incoming caregivers.
• Partner with Staffing: Provide insights on client and caregiver requirements.
• Facilitate Client Introductions: Accompany caregivers on their initial shift.
• Deliver Ongoing Training: Provide individualized sessions, skills labs, and soft skills development.
• Ensure Compliance: Work with Compliance to uphold regulations and address caregiver needs.
• Serve as Contact Point: Address caregiver inquiries and concerns promptly.
• Conduct Performance Evaluations: Offer regular feedback to support caregiver development.
• Assist HR: Facilitate progressive discipline as necessary.
• Maintain Records: Keep accurate logs of caregiver communications and requests.
• Participate in Meetings: Engage in company meetings and training sessions.
• Adhere to Policies: Follow all company and regulatory guidelines.
• Other Duties: As assigned.

Requirements

• At least 1 year of experience in healthcare or senior care management.
• Proficient in Microsoft Office Suite.
• Strong time management and decision-making abilities.
• Exceptional leadership and communication skills.
• Commitment to enhancing the quality of life for caregivers and clients.
• Fluent in English (spoken and written).
• 2-3 professional references.
• Valid driver’s license and auto insurance.

Preferred Qualifications:

• Experience with a Point of Care software
• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Pay Range: $24.04-$28.85 / Hr

Benefits & Perks

• Medical, Dental, Vision and Prescription Insurance options
• 3 weeks of Paid Time Off
• 401k
• 11 Paid Holidays
• Health Savings Account
• Employee Assistance Program
• Leadership Development Program and career growth opportunities
• Operations Academy Training – New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.

FRHC is an equal opportunity employer.