( Call Center Representative ) Walgreen Jobs From Home, Working At Walgreens Reddit @ Get Dream Job

Walgreens; Lincoln (NE); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Walgreens benefits

Job summary

Walgreens in Lincoln, USA, seeks a Call Center Representative responsible for handling patient inquiries, processing prescriptions, and coordinating communication with pharmacists. The role requires a Bachelor's degree and compliance with HIPAA guidelines.

You will work under supervision, using Walgreens systems to access prescription data and support patient care. The position emphasizes accuracy, bilingual capabilities (Spanish and English), and strong written and verbal communication.

Qualifications

• High school diploma or GED is required.
• Basic level computer abilities (start/shut down PC, use mouse, open/close programs, save/print online).
• Basic internet search skills and entering URLs.
• Intermediate keyboarding (at least 25 WPM, touch typing).
• Clear written and spoken communication in English.
• Must be 18 years or older.

Responsibilities

• Use Walgreens prescription data access methods and enter new patient registrations into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Troubleshoot to obtain missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data-access related exceptions.
• Respond to patient inquiries via calls, chats, and emails and make outbound calls to prescribers and patients as needed.
• Resolve third-party rejects by reviewing, gathering information, and resubmitting per plan requirements.
• Make calls to insurers to obtain information or obtain override approvals.
• Assist pharmacists in the facility and at other locations.
• Identify and communicate problems to senior staff as appropriate.
• Obtain an active pharmacy technician license or certification within 90 days and maintain it.

Job description

Job Responsibilities

Call Center Representative – Salary: $20-30/Hour – Company: Walgreens – Location: Lincoln, USA – Educational Requirements: Bachelor's Degree

In accordance with state and federal regulations, plays statistics access and affected person registration. Accountable for decision of 1/3 celebration rejects and responding to high volume patron inquiries, working below direct supervision. Follows trendy running strategies and performs duties in accordance with organisation guidelines and strategies. Responsible for the use of pharmacy structures to achieve patient and drug records. Responsibilities may additionally vary based totally on assigned department.

Task Duties

• The use of Walgreens prescription facts access methods and hints, methods new affected person registration by getting into statistics into suitable device.
• Handles affected person prescription requests inside HIPAA recommendations and enters replenish orders for processing.
• Troubleshoots to achieve lacking prescription data, and interprets medical abbreviations (SIG codes).
• Resolves all records access related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as needed.
• Resolves third birthday party Rejects by way of reviewing, gathering information, making corrections and resubmitting for processing consistent with person plan necessities.
• Makes cellphone calls to insurers and others to gain information, advantage override approval or in any other case remedy the 0.33 party Rejects.
• Affords assistance to Pharmacists, each the ones within the facility and people at different locations.
• Identifies and communicates problems to senior stage team of workers as suitable.
• Have to obtain energetic technician license or certification in the first ninety days, and keep an active technician license or certification.

Primary Qualifications

• Excessive college degree or GED.
• Basic stage pc abilitites (for instance: start up and shut down computer, use mouse to factor and click on, start and near programs, switch between programs, store documents, print documents and/or access information on-line).
• Simple engines like google abilities to include establishing a browser, typing in URLs in the best area, the use of a search engine, bookmarking a site, navigating the usage of lower back/ahead/stop buttons, and filling out bureaucracy online.
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Talk successfully in writing and verbally.
• 18 years of age or older.

Desired Qualifications

• At least 12 months of pharmacy technician experience in a retail or call middle environment.
• At least 18 months experience as a pharmacy technician with a certificate/registration through nation as granted with the aid of the nation Board of Pharmacy or nationally diagnosed certification agency.
• Enjoy presenting customer service to internal and outside customers, along with assembly first-class standards for offerings, and evaluation of patron satisfaction.
• Intermediate to advanced stage keyboarding competencies (as a minimum 35 WPM, contact typing, formatting documents).
• Fluency in Spanish and English.