Career Training Coordinator

Sermetro; Detroit (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

SERCO-MI seeks a Training Specialist to coordinate participant training opportunities within the Detroit At Work Career Center. The role partners with Career Coaches and external providers to ensure timely, accurate documentation and successful program completion.

The position requires a four‑year degree, strong Microsoft Office skills, and the ability to visit sites and homes. This full‑time hourly role supports training services and data reporting in a dynamic workforce program.

Qualifications

• Bachelor's degree from an accredited four‑year college or university.
• Experience in career planning, placement, employment, training, or a related field preferred.
• Knowledge of career development and case management principles, objectives, standards, and methods; and of program policies and procedures.
• Interpersonal skills necessary to effectively communicate and build professional relationships with training providers, assess customer needs and assist with case management activities.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access).
• Ability to make frequent visits to customers’ homes and training providers’ sites.
• Computer skills necessary to maintain required documentation and to access information on the Internet.
• Mental ability to handle pressures related to meeting placement goals and dealing with multiple individuals from diverse backgrounds and varying levels of need.
• Must possess and provide a valid Michigan Driver's License. Incumbent must have a reliable means of transportation and be willing to work a flexible schedule.

Responsibilities

• Serves as a liaison between customer and training provider.
• Ensures accuracy of training documents.
• Uploads training documents to Launchpad and creates required events/ITAs.
• Develops and maintains a working relationship with customer, Career Advisorand training agency to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately; provides referrals as determined necessary.
• Conducts follow-up activities to monitor customer’s progress during training period and after achievement of educational goal; maintains related documentation.
• Stays abreast of all changes related to WIOA training requirements.
• Maintains knowledge of current labor market and occupational trends.
• Manages a comprehensive caseload, ensures accurate documentation of case records.
• Maintains an accurate tracking system to monitor enrollment, retention and participant’s progress and prepares activity reports as required.
• Maintain case reporting in MIS systems and customer’s files.
• Performs other related duties as assigned.

Skills

MS Office

Interpersonal skills

Driver's license

Computer skills

Field visits

Education

Bachelor's degree

Job description

SERCO-MI seeks a Training Specialist to coordinate participant training opportunities within the Detroit At Work Career Center. The role partners with Career Coaches and external providers to ensure timely, accurate documentation and successful program completion.

The position requires a four‑year degree, strong Microsoft Office skills, and the ability to visit sites and homes. This full‑time hourly role supports training services and data reporting in a dynamic workforce program.