Training Specialist

Sermetro; Detroit (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

SERCO-MI seeks a Training Specialist to coordinate participant training opportunities within the Detroit At Work Career Center. The role partners with Career Coaches and external providers to ensure timely, accurate documentation and successful program completion.

The position requires a four‑year degree, strong Microsoft Office skills, and the ability to visit sites and homes. This full‑time hourly role supports training services and data reporting in a dynamic workforce program.

Qualifications

• Bachelor's degree from an accredited four‑year college or university.
• Experience in career planning, placement, employment, training, or a related field preferred.
• Knowledge of career development and case management principles, objectives, standards, and methods; and of program policies and procedures.
• Interpersonal skills necessary to effectively communicate and build professional relationships with training providers, assess customer needs and assist with case management activities.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access).
• Ability to make frequent visits to customers’ homes and training providers’ sites.
• Computer skills necessary to maintain required documentation and to access information on the Internet.
• Mental ability to handle pressures related to meeting placement goals and dealing with multiple individuals from diverse backgrounds and varying levels of need.
• Must possess and provide a valid Michigan Driver's License. Incumbent must have a reliable means of transportation and be willing to work a flexible schedule.

Responsibilities

• Serves as a liaison between customer and training provider.
• Ensures accuracy of training documents.
• Uploads training documents to Launchpad and creates required events/ITAs.
• Develops and maintains a working relationship with customer, Career Advisorand training agency to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately; provides referrals as determined necessary.
• Conducts follow-up activities to monitor customer’s progress during training period and after achievement of educational goal; maintains related documentation.
• Stays abreast of all changes related to WIOA training requirements.
• Maintains knowledge of current labor market and occupational trends.
• Manages a comprehensive caseload, ensures accurate documentation of case records.
• Maintains an accurate tracking system to monitor enrollment, retention and participant’s progress and prepares activity reports as required.
• Maintain case reporting in MIS systems and customer’s files.
• Performs other related duties as assigned.

Skills

MS Office

Interpersonal skills

Driver's license

Computer skills

Field visits

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Training Specialist

SERCO-MI Full-Time Hourly 9301 Michigan Ave., Detroit, MI, US

2 days ago Requisition ID: 1394

JOB TITLE:Training Specialist

DIVISION:Adult Services

DEPARTMENT:Detroit At Work Career Center

LOCATION:9301 Michigan Avenue, Detroit, MI 48210

REPORTS TO:Center Manager

FLSA STATUS:Non-Exempt/Hourly

CLASSIFICATION:Full-Time Regular

APPROVED DATE:4/5/2024

JOB SUMMARY:Works with Career Coaches and Lead Career Coach to ensure participant training opportunities are completed in a timely and accurate manner.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serves as a liaison between customer and training provider.
• Ensures accuracy of training documents.
• Uploads training documents to Launchpad and creates required events/ITAs.
• Develops and maintains a working relationship with customer, Career Advisorand training agency to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately; provides referrals as determined necessary.
• Conducts follow-up activities to monitor customer’s progress during training period and after achievement of educational goal; maintains related documentation.
• Stays abreast of all changes related to WIOA training requirements.
• Maintains knowledge of current labor market and occupational trends.
• Manages a comprehensive caseload, ensures accurate documentation of case records.
• Maintains an accurate tracking system to monitor enrollment, retention and participant’s progress and prepares activity reports as required.
• Maintain case reporting in MIS systems and customer’s files.
• Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:None

JOB QUALIFICATIONS:

• Graduation from an accredited four-year college or university.
• Experience in career planning, placement, employment, training, or a related field preferred.
• Knowledge of career development and case management principals, objectives, standards, and methods; and of program policies and procedures.
• Interpersonal skills necessary to effectively communicate and build professional relationships with training providers, assess customer needs and assist with case management activities.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access).
• Ability to make frequent visits to customers’ homes and training providers’ sites.
• Computer skills necessary to maintain required documentation and to access information on the Internet.
• Mental ability to handle pressures related to meeting placement goals and dealing with multiple individuals from diverse backgrounds and varying levels of need.
• Must possess and provide a valid Michigan Driver's License. Incumbent must have a reliable means of transportation and be willing to work a flexible schedule

PHYSICAL DEMANDS:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.