Program Coordinator — Partnerships & Outreach

SER Metro-Detroit; Detroit (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

SER Metro-Detroit is seeking a committed professional to support Adult Services by coordinating day-to-day program activities, helping expand programming, and improving participant outcomes in Detroit.

The role involves building partnerships with unions, educators, and community groups; developing outreach plans; researching funding streams; and ensuring programs comply with funding requirements and organizational policies.

Qualifications

• Bachelor’s degree in business administration, employment, training, human services or other relevant degree.
• Two to four years of experience in employment, training or human services.
• Knowledge of federal, state and local regulations affecting program operations a plus.
• Bilingual language skills in English/Spanish required.
• Interpersonal skills necessary to effectively communicate with all levels of staff, program participants, funding partners and community agencies.
• Valid Michigan driver’s license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.
• Mental ability to handle pressures related to meeting deadlines, problem solving, coordinating multiple initiatives and fulfilling contract requirements.
• Evening and/or weekend work hours may be occasionally required.

Responsibilities

• Coordinate activities related to assigned programs with the management team.
• Build and maintain strategic partnerships with unions, union training centers, non-union partners, educational institutions, and community organizations to enhance program reach and impact.
• Work closely with the management and marketing team to develop and execute outreach strategies to promote programs to unions, employers, job seekers, and community partners.
• Work with the management team to improve and/or expand programming aligned with labor market trends.
• Assist with researching grants, sponsorships, and alternative funding sources to support program expansion and support grant writing efforts.
• Assists in the development and implementation of the program goals, systems, policies, and procedures.
• Work with the management team to ensure that the implementation of service plans to meet customer needs is carried out efficiently, effectively, and according to policies and regulations.
• Assists in ensuring the program goals and objectives are met as specified by funding sources and the Corporation. Reports to supervisor on program progress and matters of concern; implements corrective plans of action as determined necessary.
• Meets with staff regularly to discuss program participant progress, concerns or other related issues.
• Identifies problem areas and service gaps and makes recommendations to management on policy and procedure changes.
• Use data systems to retrieve activity reports and help monitor data accuracy and performance metrics.
• Assist with auditing participant records and files to ensure compliance with corporate standards and funding source requirements.
• Contributes to the team effort by performing other duties as assigned.

Skills

Bilingual English/Spanish

Interpersonal skills

Time management

Communication

Education

Bachelor's degree in business administration, employment, training or human services

Job description

SER Metro-Detroit is seeking a committed professional to support Adult Services by coordinating day-to-day program activities, helping expand programming, and improving participant outcomes in Detroit.

The role involves building partnerships with unions, educators, and community groups; developing outreach plans; researching funding streams; and ensuring programs comply with funding requirements and organizational policies.