Career Services Specialist: Help Job Seekers Thrive

Florida; Miami (FL); On-site; USD 33,000 - 41,000; Full time

Job summary

FloridaCommerce in Miami, FL is hiring a Customer Service Specialist to assist customers with career services and benefits access. The role involves interviewing, assessing needs, guiding users through Employ Florida and CONNECT, and helping with job matching and labor market information.

Responsibilities include handling inquiries, referrals, administering basic tests, and maintaining records. A Level 2 security background screening is required, with local travel as needed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to promote and market the career center system.
• Ability to record, collect, evaluate, and analyze data.

Responsibilities

• Interview and assess customer needs and provide services or referrals.
• Assist customers with using Employ Florida, CONNECT, and Access Florida.
• Help customers complete profiles and enter information across systems.
• Screen and refer applicants to job openings and training opportunities.
• Administer tests and assessments as required.
• Reach out to new Employ Florida registrants to encourage use of CareerSource resources.
• Resolve customer concerns in a professional manner.
• Respond to and resolve Customer Complaints.
• Update and maintain the State Complaint Log.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Problem solving

Independent work

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

FloridaCommerce in Miami, FL is hiring a Customer Service Specialist to assist customers with career services and benefits access. The role involves interviewing, assessing needs, guiding users through Employ Florida and CONNECT, and helping with job matching and labor market information.

Responsibilities include handling inquiries, referrals, administering basic tests, and maintaining records. A Level 2 security background screening is required, with local travel as needed.