Career Services Customer Support Specialist II

Alachua County Sheriff's Office; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Florida Retirement System

Employee Assistance Program

Dental insurance

Vision insurance

Supplemental & Dependent Life

Deferred Retirement Program

Flexible Spending Accounts

Roth IRA

Tuition Assistance Program

Job summary

Alachua County Sheriff's Office is seeking an administrative support specialist to assist candidates at CareerSource North Central Florida. The role focuses on helping job seekers access Employ Florida, complete registrations, and obtain resume assistance and labor market information.

You will support EF data entry, coordinate referrals, and provide front desk assistance, while maintaining timely, accurate documentation and strong customer-service standards.

Qualifications

• Requires a high school diploma or equivalent and 2+ years of customer service experience; trainee status may be considered for candidates close to meeting requirements.
• Background checks pre-hire and ongoing are required.
• Experience with Employ Florida and computer-based work is preferred.

Responsibilities

• Assist candidates in using Employ Florida (EF) to complete job search and registration tasks.
• Provide resume assistance, labor market information, and career counseling support.
• Document referrals and services in Employ Florida according to procedures.
• Support Welcome Desk activities and coordinate candidate traffic at the Center.
• Assist with online partner applications and data entry for reporting and tracking.

Skills

Customer service

Data entry

Telephone etiquette

Interpersonal skills

Time management

Public relations

Education

High School Diploma or equivalent

Tools

Employ Florida

Microsoft Office

Job description

Alachua County Sheriff's Office is seeking an administrative support specialist to assist candidates at CareerSource North Central Florida. The role focuses on helping job seekers access Employ Florida, complete registrations, and obtain resume assistance and labor market information.

You will support EF data entry, coordinate referrals, and provide front desk assistance, while maintaining timely, accurate documentation and strong customer-service standards.