Career Services Concierge & Resource Navigator

SERCO OF TEXAS - GULF COAST; Houston (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

SERCO OF TEXAS - GULF COAST in Houston seeks a Service Coordinator to welcome customers to the Workforce Solutions Gulf Coast career office and guide them to resources. The role involves helping visitors navigate self-service tools, assisting with resume printing, job applications, and access to labor market information.

This position supports appointments, workshops and events, ensures accurate documentation in systems like WorkInTexas.com, and maintains an organized, clean resource room.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help desk role is preferred.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills.

Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

Job description

SERCO OF TEXAS - GULF COAST in Houston seeks a Service Coordinator to welcome customers to the Workforce Solutions Gulf Coast career office and guide them to resources. The role involves helping visitors navigate self-service tools, assisting with resume printing, job applications, and access to labor market information.

This position supports appointments, workshops and events, ensures accurate documentation in systems like WorkInTexas.com, and maintains an organized, clean resource room.