Customer Service Coordinator

Educational Data Systems, Inc.; Town of Texas, Northern (WI, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. seeks a Customer Service Coordinator in TX Southwest to serve as the first contact for jobseekers, handling phone, email, and in-person interactions, and guiding users to workforce programs.

The role requires strong communication, experience with long calls, and proficiency with virtual platforms; you will navigate WorkInTexas, update records, and support continuous improvement across services.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Experience with long phone calls and high-volume inquiries.
• Strong verbal and written communication; proficient with virtual platforms.

Responsibilities

• Answer calls, emails, and web chats promptly.
• Schedule appointments using WAVE with staff or programs.
• Provide navigation support for WorkInTexas and Workforce Solutions.
• Refer complex inquiries to specialized units.
• Maintain records in WAVE/CRM and update guides.
• Document all interactions and ensure applications are completed.

Skills

Customer service

Communication

Phone handling

CRM systems

Schedule appointments

Data entry

Education

Bachelor’s degree preferred

Tools

WAVE system

CRM software

Job description

## Customer Service CoordinatorApply: TX Southwest: Full time: Posted 2 Days Ago: R-100754**Job Description:**Title: Customer Service Coordinator Salary: $50,000 + benefits Classification: Non-Exempt Scope of Position: The Customer Service Coordinator serves as the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in-person interactions. This position will assist with virtual service navigation, direct individuals to appropriate workforce programs, and support jobseekers in accessing career resources and employment opportunities. Essential Functions: · Answer calls, emails, and web chats inquiries in a timely manner · Schedule appointments using the WAVE system with appropriate staff or program · Provide general navigation support for the WorkInTexas system and Workforce Solutions programs · Refer complex or specialized inquiries to specialized units, such as Employer Engagement, Community Engagement, etc. · Maintain accurate interaction records in WAVE and/or CRM · Identify customer needs through strategic questioning, active listening, and expectation clarification · Provide information on appropriate services and address customer questions or concerns professionally · Route customers to the correct staff or department and provide real-time guidance · Conduct follow-up to ensure customer needs are met and applications are fully completed · Support system-wide customer surveys, outreach efforts, and continuous improvement initiatives · Document all calls and emails using a standardized spreadsheet and update resource guides for service providers and points of contact · Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers · Track all services provided using the state system of record and team-wide reporting platform, ensuring accurate daily data capture · Engage with diverse individuals professionally and contribute to a positive, solution-focused workplace · Other opportunities as available Education and Experience Requirements: · Bachelor’s degree preferred, or equivalent experience · Prior experience and comfortability with long periods on the phone · Strong knowledge of virtual platforms and how to help individuals navigate online websites · Strong verbal and communication skills · Experience in delivering high-quality customer service · Must have reliable transportation to and from the worksite and other required locations