Career Services Coach & Placement Specialist

First Roles; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

First Roles is seeking a Career Services Coordinator for the PACE program to provide individualized workforce development services to adult job seekers, supporting exploration, readiness, and placement.

You will conduct intakes, assessments, coach participants, and coordinate with internal teams and community partners to connect clients to opportunities, while maintaining documentation and hitting monthly KPIs.

Qualifications

• Experience delivering individualized workforce development services.
• Ability to manage caseload and meet monthly benchmarks.
• Strong documentation and reporting skills.
• Proven ability to coordinate with partners and teams.

Responsibilities

• Conduct client intakes and comprehensive assessments to identify employment, education, training, and supportive service needs.
• Develop and manage individualized career and action plans through one-on-one coaching, mentorship, and ongoing progress monitoring.
• Review resumes, assess job readiness and eligibility, and facilitate job readiness, career development, and youth-focused workshops.
• Refer clients to vocational training, supportive services, and recruitment events; collaborate with Account Managers and Community Partners to support job placement.
• Manage an active caseload, coordinate schedules for assessments, trainings, and advisement, and meet or exceed monthly performance KPIs and placement targets in a results-driven environment.
• Maintain accurate case notes, enter data into case management systems, and generate reports to track participation, outcomes, and performance metrics.
• Collaborate closely with the Training team to align Career Services programming with curriculum, skill development milestones, and training outcomes.
• Reinforce the connection between financial stability and employment success by encouraging participant engagement with the Financial Empowerment Team.
• Align pre-employment coaching with post-employment supports related to workplace expectations, career advancement, and long-term success.

Skills

Career coaching

Caseload management

Intake & assessments

Documentation

Data entry

Collaboration

Report generation

Communication

Resume review

Tools

Case management systems

CRM

Job description

First Roles is seeking a Career Services Coordinator for the PACE program to provide individualized workforce development services to adult job seekers, supporting exploration, readiness, and placement.

You will conduct intakes, assessments, coach participants, and coordinate with internal teams and community partners to connect clients to opportunities, while maintaining documentation and hitting monthly KPIs.