Career Counselor- PACE

NADAP Inc.; New York (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

NADAP Inc. in New York City is seeking an Intake Specialist to provide comprehensive intake, assessment, and service planning for clients referred to PACE.

You will help determine career pathways, education and training options, and set personalized goals based on client interests and history. Responsibilities include completing a service plan within 30 days, conducting interviews, documenting case notes, coordinating with partners, and guiding clients through education and job placement

Qualifications

• Bachelor's degree preferred; alternatives acceptable with experience.
• 3 years related experience with public assistance/population.
• Excellent public speaking skills to motivate and engage clients.

Responsibilities

• Develop a comprehensive service plan based on intake, assessment results, and client history.
• Conduct one-on-one interviews to collect work history, barriers, and background.
• Identify barriers that may lead to program re-evaluation by the funder.
• Determine Service Tier (Tier 1, 2 or 3) via internal assessment.
• Maintain documentation and workflow in computer-based systems; file signatures and scanned docs.
• Assist with placement into Career Education Services, internships, or related programs.
• Collaborate with Community Partners to identify training/opportunity slots.
• Conduct re-assessments and provide case management for disengaged clients.
• Utilize TABE/SABE results to determine education level and vocational interests.
• Manage caseload, coordinate referrals, and timely actions with partners.
• Collaborate with staff to provide holistic services and follow-up for at least 1 year.

Skills

Public speaking

Counseling

Case management

Education

Bachelor's degree preferred

Associate's degree + 5 years experience

High school diploma + 7 years experience

Job description

Description

Position Objective:

To provide comprehensive intake, assessment, service plan for clients referred to PACE. Assist clients in determining their career pathway, education and training, and goal planning. Assist in the career decision making process to help clients identify their strengths, experiences, and vocational interests. Ensure the client engagement requirements are met with assignments that are individualized and align with the client career and education goals.

Responsibilities:

• Work with participants to develop a comprehensive service plan based upon client intake, assessment results, and thorough understanding of the individual’s interests, strengths, employment and training history, preferences, and needs. This plan will be completed within 30 calendar days of client enrollment to PACE.
• Conduct a one-on-one interview to collect information about the participant’s personal work history, barriers to employment, criminal history, personal/family background, and living situations.
• Identify barriers and issues that may result in participant being returned to the funder for further evaluation.
• Conduct intake and internal assessment to determine client’s assigned Service Tier (Tier 1, Tier 2 or Tier 3).
• Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set including case notes for each client interaction, client intake signatures and scanning relevant documents to client file, such as signed EP/ISP, education credentials and resume.
• Assist with the assignment of program participants into Career Education Services, Alternative Engagement Opportunities, Internship and/or Community Service, Bridge programming as appropriate, Job Placement or other city funder programs/services. Meet monthly goals identified in this area. Additionally, utilize program flyers, information sessions, link system and informational emails for this purpose.
• Collaborate with Community Partner Liaison to identify slot availability of trainings, internships, community service and educational opportunities for client referrals to Alternative Engagement, Concurrent Assignments and other city funder programs/services.
• Conduct re-assessments on clients returned to PACE. Provide case management, counseling, assessment(s) and assist in the re-assignment to programming that might be a better fit. For clients disengaged for more than 3 months, provide counseling and support to determine the reasoning for not participating.
• Utilizing the results of the TABE or SABE and other types of assessment instruments used in PACE, determine the educational, skills level, and vocational interest of the participant. Complete funder’s on-line employment plan.
• Consistently manage caseload by reviewing client program start dates, attendance and other issues to best determine next steps for clients, including referrals to external programs, timely FTC's or other necessary actions.
• Collaborate with other PACE staff to provide holistic services to all clients during orientation, workshop and Service Coordination meetings. Collaborate with Engagement Specialist to maintain follow up and accurate information regarding client progress at referral engagements for at least 1 year following assessment completion.
• Collaborate with Engagement Specialist to generate client success stories every six weeks. The success stories should detail how the assessment process assisted client with determining their goals, and what progress they have made toward those goals.
• Attend and participate in meetings, staff development sessions and in-service training as assigned.
• Perform other duties as assigned.

Salary:

$58,000/year

Requirements:

• Bachelor's degree preferred. In lieu of a bachelor's degree, must have an associate's degree with a minimum of five (5) year of work related experience or must have a high school diploma or equivalency with a minimum of seven (7) year of work related experience.
• 3 years related experience working with public assistance population and/or working in employment services or in social service related field.
• Excellent public speaking skills with the ability to motivate and engage clients.