Career Planner & Job Coach (Hybrid)

State of Iowa - Executive Branch; Decorah (IA); Ibrido; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Iowa Workforce Development (IWD) seeks a Career Planner to join the Iowa WORKS office in Decorah, Iowa. The role focuses on customer service, coaching job seekers, and collaboration with the American Job Center team to connect job seekers with opportunities.

This full-time position offers hybrid telework after six months of employment, a Monday–Friday schedule, and opportunities to support employers and job seekers in navigating labor markets.

Competenze

• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.

Mansioni

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Process paperwork for partners and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.

Conoscenze

Customer service

Communication

Formazione

Bachelor's degree or higher

Descrizione del lavoro

Iowa Workforce Development (IWD) seeks a Career Planner to join the Iowa WORKS office in Decorah, Iowa. The role focuses on customer service, coaching job seekers, and collaboration with the American Job Center team to connect job seekers with opportunities.

This full-time position offers hybrid telework after six months of employment, a Monday–Friday schedule, and opportunities to support employers and job seekers in navigating labor markets.